Complaint Review: WPI*IFRIENDS

Yes Ifriends did finally get in touch with me. And I did get a letter from my bank saying 29.99 had been returned to my account.Whether that will eliminate the overdraw fee I acquired when Ifriends took my money or not I don't know yet.They said I would have to file separately on each false charge.And the reason I stated to the contrary to creating this account is because apparently it is different from the one I actually paid the 1$ for and I thought this was what they were referring to,which was brooke skye.But no,apparently I was signed up for stacie69, a site I submitted my information to for proof of my age and identity,nothing more,which I didn't know until Ifriends finally contacted me after charging me for two months plus I was charged for an e-ticket that was 2.87.And to the contrary this was not the first time I had contacted Ifriends and asked for a cancellation of my account.Having just started this account the same month that Ifriends began charging me for services I had been paying particular attention to it and checking it online every morning and I tried to contact Ifriends the same morning when the charges first appeared on my account.I tried their number,it did not work,I sent them an e-mail and no reply,and despite what they say I don't just let someone take 30.00 from me and not try to contact them at all,I work for my money I don't steal it like they do so 29.99 is a big deal to me, and as for them saying I finally provided enough information for them to cancel my account the only things I told them was the information they had gotten from the first email,my address and name.And it really bothers me for them to act like they did nothing wrong and say it's all my fault,which I think takes a lot of nerve to do.And also from what I read in the rules for filing a rebuttal this one shouldn't have even been allowed,all they did was say how great they are and how I should have done this and that they have a spotless record when they are stealing from more people than just me.These people are liars and thieves and I just want ALL the money they took from me back,not just some of it.

Using the information provided by Christopher, we found his account with iFriends. We have cancelled his account and have refunded the charges that were billed to him.

Christopher sent an email to our Customer Care Department on November 2, 2007. In that email, he confirmed that he had created the iFriends account, but questioned the charges that he had received. Unfortunately, Christopher failed to provide sufficient information to locate his account. A representative replied promptly, asking for further information so Christopher's account could be located and the issue resolved. This email reply also provided a toll-free number to contact us directly by phone. This toll-free telephone number was included on Christopher's credit card statement, next to each charge received. We also provide a link to email and telephone contact information on every page of our website.

Christopher finally contacted us and provided sufficient information to locate his account on November 17, 2007, four days after he wrote the above complaint. In this email (as well as in the above complaint), Christopher claimed that he had not created the account, despite his previous statement to the contrary. Again, a representative responded promptly, and informed Christopher that the charges in question had been fully refunded, and that his account had been cancelled. Additionally, his information has been blocked, so that it can never again be used to create an account on any of our services.

If Christopher has any further questions or concerns, we strongly encourage him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."