WPI IFriends VIP Fraudulent Charges on my bank account for $6.95 plus charges 2 Checkout $3.99 Ripoff Lake Worth Florida
Recently I started noticing these weird withdraws on my bank account. I the only reason I caught them was because I didn't use my bank account for a week and had a withdraw of $3.99 from 2Checkout.com. After looking at my past records I noticed a few withdraw of $6.95 from WPI IFriends VIP.
Doing some research I believe that the charges were coming from IPowerWeb.com which is a supposely a hosting service. I only made only purchase using 2checkout, and it was for a domain that I registered. After emailing Ipowerweb 3 times I finally gave up on getting my web site on the internet.
Anyways I ended up closing my bank account a few weeks ago to stop these unlawful charges.
Dustin
Trenton, Michigan
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from IF Customer Service
#2UPDATE Employee
Mon, May 16, 2005
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to locate an account matching the details related by "Dustin". In addition, our company does not have any relationship or association with "2Checkout.com" or "IPowerWeb.com".
The scenario described in the complaint is not one that realistically could have occurred on our web site. In order for us to charge any credit card account, the credit information would need to be entered into our web site during enrollment and premium services would have been requested and enjoyed.
The information provided is checked for validity by cross-referencing said info with the banking institution and also with companies such as Network Solutions. The "free" membership offered by our service really is free. All subsequent charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges.
Moreover, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We therefore encourage "Dustin" to contact our 24/7 Toll Free Customer Service Center at (800) 243-9726 regarding concerns he has on any remaining outstanding charges.
We sincerely regret any misimpression that "Dustin" may have about our services and our company. Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (https://www.truste.org/about/member_list.php).
The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service."