was told that credit card was for age verification only for access to certin web sites!
Ken
lorain, Ohio U.S.A.
3 Updates & Rebuttals
Steven
Lake Worth, Florida, U.S.A.
Reply from IF Customer Service
#4UPDATE Employee
Fri, May 13, 2005
Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses"
(https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Since becoming aware of the above RipOffReport complaint, we have been in contact with "Ken" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, "Ken" can contact our Customer Support Department 24/7 at (800) 243-9726.
Steven
Lake Worth, Florida, U.S.A.
Reply from IF Customer Service
#4UPDATE Employee
Fri, May 13, 2005
Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses"
(https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Since becoming aware of the above RipOffReport complaint, we have been in contact with "Ken" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, "Ken" can contact our Customer Support Department 24/7 at (800) 243-9726.
Steven
Lake Worth, Florida, U.S.A.
Reply from IF Customer Service
#4UPDATE Employee
Fri, May 13, 2005
Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses"
(https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Since becoming aware of the above RipOffReport complaint, we have been in contact with "Ken" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, "Ken" can contact our Customer Support Department 24/7 at (800) 243-9726.
3 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from IF Customer Service
#4UPDATE Employee
Fri, May 13, 2005
Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses"
(https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Since becoming aware of the above RipOffReport complaint, we have been in contact with "Ken" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, "Ken" can contact our Customer Support Department 24/7 at (800) 243-9726.
Steven
Lake Worth,Florida,
U.S.A.
Reply from IF Customer Service
#4UPDATE Employee
Fri, May 13, 2005
Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses"
(https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Since becoming aware of the above RipOffReport complaint, we have been in contact with "Ken" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, "Ken" can contact our Customer Support Department 24/7 at (800) 243-9726.
Steven
Lake Worth,Florida,
U.S.A.
Reply from IF Customer Service
#4UPDATE Employee
Fri, May 13, 2005
Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses"
(https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Since becoming aware of the above RipOffReport complaint, we have been in contact with "Ken" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, "Ken" can contact our Customer Support Department 24/7 at (800) 243-9726.