Complaint Review: WPI*IFRIENDS

YOU CAN'T POSSIBLY SAY THAT HE HAD KNOWLEDGE OF THIS DEBIT ON MY ACCOUNT! I am glad that you mentioned it was my fiance who supposedly knowingly did this and not me. That is awful funny because it was my debit card. It says that you have to have the authorized person of the debit card. If you knew so much about the debit card you would have known that his name is nowhere on it. You say that you have to have an authorized card holder. The fact that he is not on my card makes him and unauthorized card holder. Most companies ask the name on a card before it is charged. You know what else is funny here is a direct quote from your rebuttle ------We cannot, and will not, bill any credit card unless an authorized cardholder with extensive knowledge of the credit and billing information first registers an account directly with our service ----------being that i did not register an account with you and i am this authorized user of the card doensn't that make you a hypocrite, or kinda like eating your own words, because in fact you did charge my card without MY AUTHORIZATION!!!!!!

Also the pop up might not have been yours, but nothing says it did not lead to your website. Another known fact about your website is that some of it does say free browsing and another say that you have to pay for it. I am getting some of this from him and some of this from other people that have filed a report on your company. The great thing is, everyone that has filed a report on you has similarities in there stories. Like more than enought people mention it said free browsing, unauthorized charging of there debit card, and not knowingly signing up for things.

If your website is how you say it is, maybe you need to make that obvious and stop trying to rip people off. When I called your company about a refund you customer service women were very rude. It was nice of them to assume what had happened before it was even explained. I did not deny that it was my fiance, I did however deny the fact that he authorized any charges.

Also in your rebuttle you stated that my account has been refunded! No it has not been refunded! I cancelled my card so how would it be refunded. Maybe you need to be mailing out a check, you would already have my address to mail it since you know so much. Also I have filed a police report on the 31st of March to be exact. They have to be processed. Anyone who has ever file a police report would know you don't get it right when you leave the station. They have to investigate it, type it up, send it through processing and then there is still a fee to get the report. Being that my account is $600 dollars in the negative because of your company it is difficult to get money out.

I have filed an reversal with my bank to get my money back. So on way or another it will be refunded. No need to worry. Companies like you will soon be out of business, enough people come forward to complain and it will happen. We will not let you get away with things like this.

Also it only takes a few bits of information to get a lot of information about someone. If you do a web search of background checks and things you would like to find out about someone's identity. You would be suprised what you can get for about $20.00 to $50.00. All I need is a name and an address and I can find out someones complete job history. I can also build a website that says hey I need all this information just for a survey, and there are stupid people that will do it. I can take all there information and find out about there entire life. But I don't do that because I am an honest American. I believe in being honest and not stealing from people. It is called MORALS. You might want to look that one up Steve.

While we always respect a customer's perception of events, the scenario described in Johanna's complaint is not one that, in practical fact, could have occurred on the iFriends service. Much of the frustration expressed by Johanna can most likely be attributed to the fact that it was her fiance and not Johanna herself who registered to join our service. We cannot, and will not, bill any credit card unless an authorized cardholder with extensive knowledge of the credit and billing information first registers an account directly with our service using a three-page enrollment form. (Moreoever, we categorically never utilize pop-ups to initiate enrollments with any of our services). All charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges.

We have encountered two distinct forms of credit card fraud in some internet transactions that we have processed:

1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims.
2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims.

During Johanna's call to our office she intimated that this was a case of "Identity Theft" and that her fiance did not have any knowledge of our site. Due to the extensive amount of accurate information concerning her fiance that was provided during the usage of the account, and in order to assist Johanna in curtailing further misuse of her financial information, we suggested that it would be in Johanna's best interests to contact her local law enforcement to begin an investigation - during which we could provide the police with all information in our files to assist with the apprehension of the culprit. As Johanna was certain the culprit was not her fiance, she seemed agreeable to this process. From the posting of this RR complaint, we infer that Johanna concluded not to undertake an investigation.

Despite the questionable circumstances surrounding this complaint, under our "Customer is Always Right" policy, we have issued a full refund of all charges incurred on Johanna's credit card from our service. Should Johanna or her fiance have any additional questions or concerns, they can contact our 24/7 Toll Free Customer Service Center at (800) 243-9726.

We sincerely regret any misimpression that Johanna may have about our services and our company. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses"

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.