WPI*IFRIENDSV2 - WPI*IFRIENDS NCL I had unauthorized charges on my credit card : $ 6.45- $1.00 & $14.95. Lake Worth Florida
They made three unauthorized charges to my credit card, they said the credit card was needed for +18 authorization and I would not be charged. I entered nothing or was advised of any charges at any time while on web site.
Bluemax
Adrian, Michigan
U.S.A.
1 Updates & Rebuttals
Sarah
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Fri, January 16, 2009
Using the information provided on RipOffReport by Bluemax, we located his account with iFriends. After posting this complaint, Bluemax called our Customer Care Department and spoke to a representative about the charges that we billed to him. We appreciate him contacting us directly to resolve this matter. The Customer Care representative reviewed the charges with Bluemax and refunded all charges that were billed to him. Bluemax indicated that he was satisfied with this resolution of his account. Since Bluemax cancelled his account using our online account cancellation utility, the account remains cancelled.
As for Bluemax's customer history: shortly after Bluemax created his account, he chose to access a premium pay-per-view area of our service. This area carried a per minute charge. This charge was clearly and conspicuously disclosed in advance, and Bluemax affirmatively chose to enter that premium area. If he has any further questions or concerns, we encourage him to contact us directly at 1-800-243-9726, a toll-free call from the US.
Our company has an exemplary 13-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of the most trustworthy online businesses.