Complaint Review: Wright Honda

my 02 civic is still waranteed. i took it to wright honda to check out the rubber burning smell coming from my front breaks. they did not find a problem BUT they still charged me $42 dollers. insted they blamed the burning smell on my aftermarket wheels, rear bumper, and exhaust.

i talked to the service manager. his name is Tony Felici. i spoke to him in a respectful manner and he spoke to me as if i am a child in a hostile manner. he was yelling the entire time. he told me i have to pay the $42 because by putting my car on the jack, and taking off the wheels it is automatically a MAINTINANCE job. its obviously not a maintinance job because nothing was changed or replace. an oil change or break job would be a maintinance job.

well i was forced to pay for the charge or else i wont be able to take my car home. even the cashier lady told me that i shouldnt be paying the $42 charge.

well after all that i went to another local honda dealership to see what they would say about this matter. they will take a look and find the REAL problem and let me know. I'll post their findings and hopefully a resolution to my dilema.

Steven
upper darby, Pennsylvania
U.S.A.