Complaint Review: Wtea Acai - SFL Nutrition

I was STUPID! I ordered a free trial of AcaiBerry, was charged 5.95 for s&h. I ordered on 10/28 and recieved the product 11/10. I called to cancel (866-938-4832) and the number was not in service. I tried another number (xxx-xxx-xxxx) which I got of this website and got a voice recording for xxxx.

I think this is the same guy who ran a xxx weight loss scam in my town. I was suckered out of 350.00 for a years memebership. I went back to this gym and they had a new owner and noone could get in touch with xxxx.

I digress, anyway, about acaiberry, I went to sflnutrition.com, had a live chat and told operator I needed to cancel.

Following is a transcript of the chat:

info: Welcome to Immediate Support. An online representative will be with you shortly. You are number 3 in the queue. Your wait time will be approximately 28 minute(s) and 48 seconds. Thank you for waiting.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Bianca'
Bianca: Welcome to our live chat customer support service.
Bianca: How may I help you today?
Carolyn: I need to cancel my order
Bianca: For verification purposes, may I please have your phone number, the shipping address for this order, and the last 4 digits of the credit card used?
IM NOT INCLUDING THIS INFO

Bianca: Please hold one moment while I look for your order
Bianca: Can I ask you why do you wish to cancel the order?
Bianca: What can I do to change your mind?
Carolyn: Nothing, I cant afford it
Bianca: Your order has now been cancelled. You should receive an email confirmation soon.
Bianca: Is there anything else I can help you with today?
Carolyn: I kinda like to say on till I get confirmation, unless you can give me the conf. # now?
Bianca: Thanks for visiting. We look forward to hearing from you again.



I never recieve the confirmation email, they haven't charged me the 88 dollars as of today. And they wont because I cancelled my card.

I fell prey to 2 other free trials. xxx and xxx. At least thier number worked. I found the error of my ways when I saw 2 pending charges totaling 149.00. I immediately called to cancel...I cancelled in time and they are refunding my money, it will take 7-14 days.

After canceling I read the terms, a link which is in tiny print at the bottom of the page. I read it. By accepting the offer I was automaticly agreeing to their terms...a shipment of product every month. Also, I had to call xxx.com and cancel a membership with them so I wouldn't be charged 29.99 a month.

I have learned my lession. If I ever feel like trying something for free...I got to remember nothing in this world is free. If it sounds to good to be true...IT IS. I will always read the terms and conditions in the future.

Carol
Youngstown, Ohio
U.S.A.