Wu-Long Source, Wu-Yi Source Do not expect to slim down or get a refund with Wu-long Source, Wu-yi Source rIPOFF Billings Montana
Following the glowing statements read on the Internet, endorsed by Oprah, won first prize for weight loss last year, plus "guaranteed" refund if I was not happy for any reason, I thought I could not lose by trying their "slimming" tea. Was I wrong! I shoud have realized you can write anything you want on the internet with impunity, as nothing they say is true. It does NOT work and I cannot get a refund. When I called their phone # I needed an autorization # to return the tea. When I tried to contact them at their several e-mail address, the connection was refused at most. the one that seemed to work always say the same thing "what can I help you with" even though I told them exactly what I wanted. I have since learned that quite a few people had the same problem with them. Do NOT give those people any money; they're a FRAUD.
Christine
Ocala, Florida
U.S.A.
3 Updates & Rebuttals
Miriam.Hudson
New York,United States of America
Hello,
#4UPDATE Employee
Tue, December 08, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,
Christine
Ocala,Florida,
U.S.A.
Wu-Long Source in Billings Montana
#4Author of original report
Sat, August 18, 2007
Wow! It took 2 1/2 months for the company to finally answer!! There is nothing wrong with my computer or my search engine; I did get an answer: "What can I help you with" --3 times, even though I made it very clear the first time what I wanted; my son who is a computer professional, had the same result and, I understand, quite a few others as well. I also reached two people in the live chat room who told me both they could not help me and the phone number they provide is only a recording that says you need an autorization number. I wrote a letter to Oprah to let her know how her name is used and abused; I bet they heard from her lawyers!!
Mark
Billings,Montana,
U.S.A.
website
#4UPDATE Employee
Thu, August 16, 2007
Hello,
This is not true, a person cannot post whatever they want. FTC has very strict laws against false advertising. We have never had a problem with the FTC because everything written on our page is 100% true and legit. As for your emails not coming through that would be a problem on your end as our server is always running 24/7, 365 days a year. If your emails made it to us from your end we would be happy to ask you a few questions and help you with the return process.
Thanks,
Mark
Wu-Yi source