WU-YI SOURCE, Aka INSIDERSECRETSTIPS.COM One month after cancelling WU-YI TEA product, another $4.95 charge on my credit card by www.insidersecretstips.com, but no order was placed. AUSTIN TEXAS
Last month I ordered a trial package of Wu-Yi Tea. I received the tea and was not impressed. I cancelled the order and requested a refund and no future shipments.
This month I observed a $4.95 charge on my Credit Card for "insider secrets". This is an order I did not make. Remembering my Wu-Yi tea experience for a $4.95 charge, I researched the name and found that the 2 companies are one in the same.
In an attempt to contact INSIDER SECRETS TIPS, I discovered a telephone number that does not allow access to a person. The website is also useless as it does not provide a "customer service" or chat room, etc. to request the charge be removed. Now that my Credit Card number is on file, I must be on alert until the day I request a new Credit Card with a new number.
Weimlove
BURGESS, Virginia
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.
Respectfully,