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  • Report:  #331591

Complaint Review: Wu-yi Source And Living Lean

Wu-yi Source And Living Lean have managed to get my money back Ontario Internet

  • Reported By:
    — newquay cornwall Other
  • Submitted:
    Fri, May 09, 2008
  • Updated:
    Sun, December 13, 2009
*UPDATE Employee: Hello,

Had a total of 10 payments taken by wu-yi and iv/living lean.Went to bank armed with statements and many pages of websites that had complaints on them.They contacted the banking Internet Fraud people who took all the details and used the number on my statements where the payments were taken out to get into wu-yi bank account and reclaim it.I changed my card whih has slightly different number and they also set up if they try to take it again it will be bounced to the Fraud Squad account, they then alert FBI and all international agencies to do with online fraud.Please go and do the same.Phone for appointment, they wont do it over counter, too involved.GOOD LUCK Their bank account is 1-866-4495567

Catsmother
newquay cornwall
United Kingdom

1 Updates & Rebuttals

LindaCossitt

United States of America

Hello,

#2UPDATE Employee

Mon, December 07, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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