Wu-Yi Source.com SCAM! Charged account! Ontario California
WOW! What a scam! I ordered Wu-Yi thinking it was legit! Who was I trying to fool? I read all the reports before I got my first box and called and tried to cancel. After yelling at a man who barely understood me, I hung up and called back...they somehow can't cancel my account??? Told me I need to send the tea back when I recieve it in order to not be charged 59.95! PLUS this tea doesn't even work! I am sickened by this company! I couldn't cancel the transactions on my Visa either because they put "AuthorizeD" I was told I paid ONE 4.95 FEE for shipping. I am sending the box back with tracking number to get my account cancelled. I can't believe they do this to people! I am going to GNC to buy the real stuff! I am so upset by this scam! DONT TRY IT!
Rockstar
waterville, Minnesota
U.S.A.
1 Updates & Rebuttals
Lynn
newyork,Alaska,
United States of America
Hello,
#2UPDATE Employee
Sun, January 10, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,