Wu-Yi Source.com Wu-Yi Source Did not deliver and are taking money from my account every two weeks and have also been sending me Invoices!! US Internet
I ordered a pack of Wu-Yi tea because it was a free trial and it said I only had to pay the few pounds postage and packaging.... Four weeks after ordering it I received two invoices one for 61.00 and the other for 84.97 but had not received the tea. I checked my bank account to see that they had taken four seperate transactions out of my account as well as the invoices...
I put the name of the company into a google search with the intention of e-mailing them or calling them and couldn't believe what I saw... the first site that came up was about this company ripping people off and continuosly taking money from people's bank accounts. I felt sick and ripped off!
I have had to contact my bank and cancel my full account which means I have no access to my card until my new card is set up and sent to me and with less than 3 weeks to Christmas and presents to buy for my children this is not good enough. And to make things worse my bank are not even sure if they can get my money back. Oh, and i still haven't received any Tea. This is a scam why are these people allowed to get away with this? Surely there is some law to stop these people being able to trade and advertise and Rip people off. What's being done about it, does anyone know???
Kijo
North Lanarkshire
United Kingdom
2 Updates & Rebuttals
LindaCossitt
United States of AmericaHello,
#3UPDATE Employee
Mon, December 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,
garry gellner
United States of AmericaHello,
#3UPDATE Employee
Sun, December 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,