Complaint Review: Wu-Yi Source

I used the chat service on Wu-Yi to cancel my subscription to the tea. I specifically requested cancellation of all internet charges in addition to the tea. I received a cancellation number, and no mention was ever said of continuting charges.

A 4.95 internet book fee and a 9.95 internet book fee continued to come out, even though I called them again. Finally I got on with a chat person who let me know there are two separate numbers; 1 for each of the different costs still be charged to me. They are affiliates and Wu-Yi says they are not responsible for the charges.

I had to contact both companies (which amazingly have the exact same recording of being specifically a "cancellation" line and have the same scripted operators even though there are 2 different numbers to call). Well, the first thing the recording says is that there are no refunds for past charges.

I cancelled both of them and have just chalked it up to my stupidity in not reading the fine print or asking more detailed questions when signing up for or cancelling the tea service.

Denise
Long Beach, Mississippi
U.S.A.