Wu Yi Source Crooks and Fraud Internet
I ordered this tea last year and am still waiting for my refund back. I have sat on the phone countless hours and even though EVERY person that I have spoken with states that they have received their product back they have yet to refund me my money. They keep talking about a 60day money back guarantee which I had honored but still no refund; it seems that they feed off the postal service and state that days are wrong and then when they figure that out then theres some other problem.
They have an excellent way of keeping you on the phone until the next time and then the next time. I was told I would receive an email 2 days after my phone calls to them and after 3 times of being told an email would come I dont think one is coming at all.
When I finally had enough; they said that I paid for the tea that they have in their warehouse and would not be refunded. I then said send me back what I paid for and then you have your money and I have the product. They refused and Im here with NO MONEY and NO PRODUCT.
This company are crooks and know how to run you around in circles.
Borgie
Mississauga, Ontario
Canada
1 Updates & Rebuttals
Armie Viray
New York,United States of America
Hello
#2UPDATE Employee
Fri, December 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,