Wu-yi Source I cancel for lack of money, so I don't get overdrawn and they said are billing my acct. anyway. because before 14 day trial up Internet Internet
I called the tea company to cancel my future order, because I wouldn't have any money in the bank, due to less work hours.and I wanted them to know this, so I wouldn't get overdrawn.
the comment to this, was, I will be billed for the free shipment because I didn't wait 14 days.
It took them three wks to deliver this, and I was afraid they would try to charge my bank acct. because the 14 days was already up from my order date.
they don't care, they are billing my acct. $69.00 because they say I canceled before my 14 days was up.
If I'm not going to have the money, i was trying to get things straight.
Now I'll be charged $39 additional for being overdrawn.
this is devastating!!!
Terry
marshall, Michigan
U.S.A.
1 Updates & Rebuttals
garry gellner
United States of AmericaHello,
#2UPDATE Employee
Sun, December 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,