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  • Report:  #385780

Complaint Review: Wu-Yi Source - Insidersecretstips.com - E-booksweightloss - ebookmembership.com

Wu-Yi Source - Insidersecretstips.com - E-books weightloss - ebookmembership.com Three unauthorized charges to my credit card Internet *EDitor's Suggestions on how to get your money back into your bank account!

  • Reported By:
    Redondo Beach California
  • Submitted:
    Wed, October 29, 2008
  • Updated:
    Tue, August 04, 2009
  • Wu-Yi Source - Insidersecretstips.com - E-booksweightloss - ebookmembership.com
    Internet
    U.S.A.
  • Phone:
  • Category:

I purchased Wu-Yi Source tea. Later I noticed there were three unauthorized charges on my credit card and when I called the numbers listed on my statement there were only recordings. No way to contact anyone. Two charges were for Web Access and one charge was for membership.

Anonymous
Redondo Beach, California
U.S.A.

Go to your bank within 60 days of the cEDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
harge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

2 Updates & Rebuttals


Shalyn R.

Las Vegas,
Nevada,
U.S.A.

Hello

#3UPDATE Employee

Tue, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,


Bob

Hollywood,
California,
U.S.A.

I not sure how you misunderstood

#3Consumer Suggestion

Tue, November 25, 2008

They appear to have this clearly on their web site sign up process.

"These bonuses you get today with your order also come with a seven day (Insider Secrets Expert Tips Package Free Trial) and twenty-eight day (Comprehensive Weight Loss eBook Package Free Trial period. Our world-class experts want you to be satisfied with their guidance and services before being asked to pay for them. If you're happy, do nothing. You're billed just four dollars and ninety-five cents and nine dollars and ninety-five cents once each month unless you cancel. Past charges for bonuses are non-refundable, however cancellation is easy and immediate by calling the number on the confirmation page which you'll come to after this order page. Remember, don't continue to pay unless you're 100% happy and satisfied!"

Until you cancel I'm not sure your credit card company or bank can help you.

Respond to this Report!