Wu-Yi Source/ IW Living Lean SCAMS!!! Ontario, Canada/ Las Vegas, Nevada
I went online to try some new diet stuff as I like trying new things haha.... Well, I stumbled across Wu-Yi source and read their site. I love green tea so I ordered the 14 day trial.... Not smart lol. They took forever to send it and they only billed me 6.98 or something like that.
When I finally recieved the product, I tried it... It tasted so bad that I couldn't finish it. I got online and sent an email saying that I wanted to stop the automatic ordering. They said alright and canceled my account.
I waited about two weeks thinking everything was all good. But then I noticed that I was billed 37 dollars. I was livid. I sent a couple emails and tried to stop it telling them that I should not be billed for something I did not recieve or even want. Told them my account was canceled and that they should not have billed me.
They told me that I would have to pay a 15% restocking fee before I got my 37 dollars back, which I was alright with since it was only $5.55 which is better than losing 37 dollars.
Everything was taken care of. I was refunded my money, all but $5.55 or so. Thought everything was good until I saw that Living Lean was trying to take some money, 19.95 dollars, out of my account. Went straight to my bank and said that I did not authorize this charge so we canceled my check card and waiting to see if I can get my money back. This is crap, something needs to be done about these people, WUYI Source.
Brenten
Franklin, North Carolina
U.S.A.
2 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello,
#3UPDATE Employee
Mon, March 03, 2008
Hello,
We apologize for the trouble.
We have already refunded your money back to your account for the tea.
But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.
Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.
Thanks,
Shalyn,
Wu-Yi Customer Support Manager.
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello,
#3UPDATE Employee
Mon, March 03, 2008
Hello,
We apologize for the trouble.
We have already refunded your money back to your account for the tea.
But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.
Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.
Thanks,
Shalyn,
Wu-Yi Customer Support Manager.