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Wu-Yi Source - Living Lean I cancelled order, and shipped back product. Wu-Yi credited it to my account, but, then they charged me again under the company name "Living Lean". there was no number to contact them, or, anything else! Las Vegas Nevada, Wilmington North Carolina
I shipped back the "Wu-Yi Tea" product, and I was given a credit to my account. I was then charged $19.95 by the "Living Lean" company. There was no phone number, or, anything else where I could contact that company to question them about the charge.
Terry
REDFORD, Michigan
U.S.A.
1 Updates & Rebuttals
Lynn
newyork,Alaska,
United States of America
Hello,
#2UPDATE Employee
Sun, January 10, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,