Report: #325010

Complaint Review: Wu-Yi Source

Wu-Yi Source possible customer defense of company Http://www.wu-yisource.com/Nicosa,cyprus Nicosa nationwide

Reported By:

— Appling Georgia
Submitted:

Thu, April 10, 2008
Updated:

Tue, December 08, 2009

Wu-Yi Source

33, 1st Floor,P.L. 1066, Nicosia, Cyprus

Nicosa,

Cyprus
Phone:

866-4495567
Category:

Weightloss Programs

*UPDATE Employee: Hello, *General Comment: "Hello" is screwed up as usual. *UPDATE Employee: Hello,

i have read some of the reports from mis-fortunate customers. I have worked as a customer representative for one of the top 3 cellphone companies.I understand the problems that companies can have with incompetent or inexperienced representatives in front of computers. I have seen it before around me and had to correct other representatives mistakes. I don't work for the cellphone co. anymore. I'm back to work on computers and networking. I too have ordered WUYI source tea. Living Lean subscription is second half of placing your free order,i know to look for things like this ,so i was able to catch it before it went into it. It looks like you are completing your free order but your on the living lean setup. I closed the page. I only received my tea and they setup your account for automatic delivery when you ask for your free sample. you have to cancel before date mentioned in disclosure.the problems I've read on complaints sounds like the same mishaps you get from representatives who didn't know how to close out the accounts,double clicking on charges due to slow computer or internet at company.Just wanted to say I understand both side of stories ,but I'm not having any problems with WuYi source tea. I guess I'm cautious from representative side knowledge to look for these things.

Vanman
Appling, Georgia
U.S.A.

3 Updates & Rebuttals

Miriam.Hudson

New York,
United States of America

Hello,

#4UPDATE Employee

Tue, December 08, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

Ernest

Bardstown,
Kentucky,
U.S.A.

"Hello" is screwed up as usual.

#4General Comment

Tue, November 24, 2009

Hello Cathrinejones or whatever you call yourself today,

It's quite obvious that you people did not bother read the report properly. But then I suppose that you're so used to negative reports you just assumed that it was a complaint.

To quote the OP, "Just wanted to say I understand both side of stories, but I'm not having any problems with WuYi source tea. I guess I'm cautious from representative side knowledge to look for these things." Unquote.

The one and only post I've read that's positive about your company and you go and screw it up. Well done!

Catherinejones

United States of America

Hello,

#4UPDATE Employee

Sat, November 21, 2009

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