Wu-Yi Source Tea EasyWeightLossTea.com does not give a contact address or phone # and is monthly charging my card for tea I cannot cancel Internet
A pop-up ad came online onthe Comcast.net ISP for "weight loss tea" Free two month sample for shipping cost, after if yu choose, an automatic shipment for $29.95 plus shipping. They called me to confirm cc# but I tried to rturn the call right back to them and the call wasn't workable. I didn't save the number. The tea came and it was ordinary oolong tea. The box Wu-Yi Tea had no company name, address or any contact info and the shipping box included no packing slip or invoice. They started sending my email 'tips on losing weight' by Nikki but the address was undeliverable for email in response. Nonetheless, I sent them a notice right away to NOT send any further tea or correspondence. Today, another email showed up, advising me that my shipment had been sent, my card charged which put me over my bank limit so now I have about a $35 charge for tea and $35 charge from my bank for charging on an empty account. I have a UPS tracking number but shipment comes from Your fulfillment with no address etc. There will be no way to stop these people unless I have a way to contact them.
A TOTAL RIP-OFF that GOING TO CONTINUE. My bank card attached to my checking cannot stop an automatic charge. H E L P ?
Marie
Jacksonville, Florida
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.
Respectfully,