Wu-Yi Source Tea Fraudulant activity - Unauthorised charges DES MONIES Iowa
I came across this Wu-Yi tea and endorsements aroused interest so I subscribed to a FREE sample with the payment only for postage. The payment in actual fact was roughly $38AU which was a bit of a shock... but I copped this on the chin and did not worry too much more about it.
Then Less than three weeks later a box of tea arrived with an invoice for $180AU. My credit card debited $180 in two seperate transactions by Wu Yi Tea. I will report fraudulant activity to my bank tomorrow and ask that they reverse the charges. No doubt this will be difficult so I will block future debits and cancel my credit card as a last resort. Very Inconvenient and Very Dishonest.
Kimberly
UMINA BEACH
Australia
2 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#3UPDATE Employee
Tue, August 04, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.
Respectfully,
Bob
Hollywood,California,
U.S.A.
You signed up
#3Consumer Suggestion
Tue, November 25, 2008
You signed up for an automatic shipment. I don't see in your notice where you ever contacted the company to cancel.
Please visit their web site to cancel or you'll likely see future charges and packages.