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  • Report:  #348553

Complaint Review: Wu Yi Source Tea IW/LIVING LEAN LAS VEGAS NV

Wu Yi Source Tea IW/LIVING LEAN LAS VEGAS NV How my bank helped go face to face with Wu Yi to make them STOP ripping me off. Las Vegas Nevada

  • Reported By:
    — Norwalk California
  • Submitted:
    Tue, July 08, 2008
  • Updated:
    Mon, December 07, 2009
  • Wu Yi Source Tea IW/LIVING LEAN LAS VEGAS NV
    311 Judges Rd. Unit 7B Wilmington, North Carolina 28405
    LAS VEGAS, Nevada
    U.S.A.
  • Phone:
    866-3965711
  • Category:
    Weightloss Programs
*UPDATE Employee: Hello,

I went to my bank (the one with the stagecoach logo) and made a complaint so that I could report fraud and unauthorized charges to my cred. card of $19.95 every month. My bank knew this Wu Yi Tea Co. very well and made a 3-way conference for a discussion about the unauthorized charges. The phone # is 1-866-396-5711 and we talked to "Joe". Joe said the Wu Yi Tea Co. would stop charging my account, cancel my "membership" and gave me a confirmation number. I have asked Wu Yi Tea to stop and cancel my membership months ago. They gave me the same song and dance with a confirmation number, then went right on charging $19.95 a month. So, let's see if the conference call from WF Bank makes a difference.

B. henry
Norwalk, California
U.S.A.

1 Updates & Rebuttals

garry gellner

United States of America

Hello,

#2UPDATE Employee

Mon, December 07, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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