WU-YI SOURCE This company couninued to take money from my credit card. Changzhou Internet
I saw this company online and decided to try the tea and see what would happen. After a few weeks I realized it was doing nothing and I tried to contact the company
I went to their online site and there was a phone number so I proceeded to call and discovered that the number was invalid. I tried to contact them online and I received no response.
I have now discovered that they have taken another payment out on my credit card and with no one to contact I have lost that money. I will never get involved in anything like this ever again. Thank You
Gail
Burlington, Ontario
Canada
1 Updates & Rebuttals
nicole.otero
United States of AmericaHello,
#2UPDATE Employee
Fri, November 27, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,