Wu-Yi Source Weight Loss Tea Ontario, California
Wu-Yi Source was a pop-up ad and claimed to be a easy weight loss aid. I went to the web site, which claimed that it was the same product as seen on CNN, Fox News, USA Today. They had an offer to try the product for $4.95+ shipping which was $3.00. There was a 60 day money back guarantee if not satisfied. I needed to lose 10 lbs of holiday induldgence and I figured at most, I'm out $8.00, so I thought I'd try it.
When I received my order confirmation via email, I was then informed of the "Terms and Conditions" that I would be billed $37.00 after my "14 day trial period". Then they would auto ship tea every 60 days for $48.00. I began receiving multiple emails of encouragement even before I received my initial order. My intial order was placed on 12.22.07, but I didn't receive the order until 01.07.08. I wasn't sure when this trial period was to commence and I didn't want to be charged another $37.00 in the next few days.
I didn't even open or try the product. I just wanted to cancel my order.
I called the number provided in the package to cancel the order and got a message that cancellations must be received in writing via email and return instructions would be sent. I got no reply. I did some background checking on the company and decided that I got hood winked.
I contacted a customer service rep via the Live Chat option on the Wu-Yi Source website. I asked for instructions to return my un-opened box and to cancel any future shipments. I was asked why. I told them I didn't want to pay/participate. They then tried to re-itterate that I could cancel my order anytime after my first auto shipment. I told them I wanted to cancel now and that I would contact the attorney general's office. They then said they would cancel my membership (I didn't know I was joining when I ordered the product!!) and provided a return address. 5300 Ontario Mills Parkway, unit 400, Ontario, CA 91764.
We'll see if they honor a credit. I will also file a complaint with my credit card company.
Holly
Sarasota, Florida
U.S.A.
6 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Wu-Yi
#7UPDATE Employee
Fri, February 08, 2008
Hello,
This is purely a misunderstanding. We are very sorry for any miscommunication or inconvenience you have experienced. We would like you to contact us one of three easy ways, Email (teahelp@usa.com), livechat (www.easyweightlosstea.com), or call us (1-866-449-5567). We would like it if you could contact us ASAP so we can help resolve this issue and make your experience with Wu-Yi a pleasant one.
Thank You
Mark
Wu-Yi Source
Holly
Sarasota,Florida,
U.S.A.
Wu-Yi Source update 1.18.08
#7Author of original report
Sun, January 20, 2008
After filing a complaint with the FTC, Wu-Yi source has refunded all of my money.
Holly
Sarasota,Florida,
U.S.A.
Wu-Yi Source Tea
#7Author of original report
Wed, January 09, 2008
I received an email today from markcustomersupport@gmail.com (Wu-Yi Source's email) stating that I have "been removed from the autoship program". The email then stated that I was still going to be charged $37.00 for the un-opened box of tea that was already shipped to me. In my request for cancellation, I had requested instructions to return the box of un-opened tea, no harm, no foul. I was/am willing to pay for the return shipping so long they didn't charge me and/or ship me more unwanted product. They are still trying to sucker punch me. These people are unbelievable.
I cancelled my credit card this evening so I could not be charged. I am considering filing a complaint with the Attorney General's Office. Obviously this company has ill-intent and it should not be allowed to continue to defraud victims. I feel like a fool for being duped.
I'm sending their un-opened product back to them tomorrow via USPS, with proof of delivery. I know I'm out $8.00 plus the additional expense of sending the product back to them, but at least I'm not out a lot more.
Holly
Sarasota,Florida,
U.S.A.
Wu-Yi Source Tea
#7Author of original report
Wed, January 09, 2008
I received an email today from markcustomersupport@gmail.com (Wu-Yi Source's email) stating that I have "been removed from the autoship program". The email then stated that I was still going to be charged $37.00 for the un-opened box of tea that was already shipped to me. In my request for cancellation, I had requested instructions to return the box of un-opened tea, no harm, no foul. I was/am willing to pay for the return shipping so long they didn't charge me and/or ship me more unwanted product. They are still trying to sucker punch me. These people are unbelievable.
I cancelled my credit card this evening so I could not be charged. I am considering filing a complaint with the Attorney General's Office. Obviously this company has ill-intent and it should not be allowed to continue to defraud victims. I feel like a fool for being duped.
I'm sending their un-opened product back to them tomorrow via USPS, with proof of delivery. I know I'm out $8.00 plus the additional expense of sending the product back to them, but at least I'm not out a lot more.
Holly
Sarasota,Florida,
U.S.A.
Wu-Yi Source Tea
#7Author of original report
Wed, January 09, 2008
I received an email today from markcustomersupport@gmail.com (Wu-Yi Source's email) stating that I have "been removed from the autoship program". The email then stated that I was still going to be charged $37.00 for the un-opened box of tea that was already shipped to me. In my request for cancellation, I had requested instructions to return the box of un-opened tea, no harm, no foul. I was/am willing to pay for the return shipping so long they didn't charge me and/or ship me more unwanted product. They are still trying to sucker punch me. These people are unbelievable.
I cancelled my credit card this evening so I could not be charged. I am considering filing a complaint with the Attorney General's Office. Obviously this company has ill-intent and it should not be allowed to continue to defraud victims. I feel like a fool for being duped.
I'm sending their un-opened product back to them tomorrow via USPS, with proof of delivery. I know I'm out $8.00 plus the additional expense of sending the product back to them, but at least I'm not out a lot more.
Holly
Sarasota,Florida,
U.S.A.
Wu-Yi Source Tea
#7Author of original report
Wed, January 09, 2008
I received an email today from markcustomersupport@gmail.com (Wu-Yi Source's email) stating that I have "been removed from the autoship program". The email then stated that I was still going to be charged $37.00 for the un-opened box of tea that was already shipped to me. In my request for cancellation, I had requested instructions to return the box of un-opened tea, no harm, no foul. I was/am willing to pay for the return shipping so long they didn't charge me and/or ship me more unwanted product. They are still trying to sucker punch me. These people are unbelievable.
I cancelled my credit card this evening so I could not be charged. I am considering filing a complaint with the Attorney General's Office. Obviously this company has ill-intent and it should not be allowed to continue to defraud victims. I feel like a fool for being duped.
I'm sending their un-opened product back to them tomorrow via USPS, with proof of delivery. I know I'm out $8.00 plus the additional expense of sending the product back to them, but at least I'm not out a lot more.