Wu-Yi Source Weight Loss - Wu-Yi Source charged 4 monhs supply before the 14 day trial made it hard to try to cancel order North Las Vegas Nevada
I'm adding my name to the list of unhappy Wu-Yi tea suckers. I ordered the sample on 12-25-07, it was posted on 12-26-07,did not receive it until 01-03-08. I was billed on o1-10-08 for $37.00 for the sample.I did not have a 14 day trial to try. Actually it only took 1 day, its the worst tasting tea I've ever had. I tried the phone number,could not understand the girl,she went through the routine speech(I guess),she hung up.While the charge was still pending, I tried to cancel it,but since it was on my debit bank card, all I could do was to put a stop on any future charges from them.
Margo
BERNALILLO, New Mexico
U.S.A.
1 Updates & Rebuttals
Chalmers
New York,United States of America
Hello,
#2UPDATE Employee
Fri, November 27, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,