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  • Report:  #324259

Complaint Review: Wu-Yi Source

Wu-Yi Source Wuyi Source, Living Lean, Easy Weight Loss Las Vegas Nevada

  • Reported By:
    — Clovis California
  • Submitted:
    Mon, April 07, 2008
  • Updated:
    Mon, February 01, 2010
  • Wu-Yi Source
    2711 East Craig Road, Suite K
    Las Vegas, Nevada
    U.S.A.
  • Phone:
    866-449-5567
  • Category:
    Weightloss Programs
*UPDATE Employee: Hello,

I Placed an Order for the "Free Trial " of Wu YI Tea. for the shipping charge of $6.95. Prior to the trial offer expiring 14 days later, my account was charged with a $37.00 for that trial box. I emailed the company and told the company that the tea didn't work and please cancell. (I also was billed with out my knowledge for some living lean subscription. I called and they put back the 19.95) Ater many E-mail complaints and tryig to get them to refund my 37.00, Then found out I will get charged a restocking fee of 15%. I also found it interesting they changed their email accress with out notifing their customers. It took me a while to track them down. I should have 31.45 back in my account in 7-10 business days.

Teresa
Clovis, California
U.S.A.

1 Updates & Rebuttals

kimberly.olson

United States of America

Hello,

#2UPDATE Employee

Mon, February 01, 2010

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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