Wu Yi Tea A/k/a IW Living Lean Debiting Account without Authorization Internet
Wu-Yi Source was to send a trial package of tea for a nominal $6.95 value. I waited two weeks and it did not come. I sent them an email informing them that the the tea never came and that I expected a credit back to my account for $6.95. I have the email confirming that they would credit the money back. I also told them in the same email that I had changed my mind and did not want their tea. They said no problem and they would delete my credit card from their system. The next day, I received an email that said they had shipped the tea. I wrote to them and asked why? I advised them that I had supporting email to not ship the tea. I also told them if they want the tea back that they need to forward a pickup to UPS and it would be waiting on the doorstep. Tonight I am checking my account on line and they have debited by account under a different name IW/Living Lean. I have notified the bank to get the money back and to not let them debit this account again. The only way I found them by the way was googing IW/Living Lean and it lead me to this site....So beware! I see that the UPS address is from Canadian address...so that is how I will be categorizing this complaint.
Tired of being ripped off
Marietta, Georgia
U.S.A.
1 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello,
#2UPDATE Employee
Mon, March 03, 2008
Hello,
We apologize for the trouble.
We have already refunded your money back to your account for the tea.
But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.
Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.
Thanks,
Shalyn,
Wu-Yi Customer Support Manager.