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  • Report:  #308253

Complaint Review: WU-YI TEA /IW / LIVING LEAN

WU-YI TEA /IW / LIVING LEAN Charged me $19.95 after I cancelled ONTARIO California

  • Reported By:
    — Norfolk Virginia
  • Submitted:
    Tue, February 12, 2008
  • Updated:
    Tue, March 04, 2008
  • WU-YI TEA /IW / LIVING LEAN
    5300 ONTARIO MILL PARKWAY
    ONTARIO, California
    U.S.A.
  • Phone:
    866-396-5711
  • Category:
    Alternative Health
*UPDATE Employee: Hello, *UPDATE Employee: Hello, *UPDATE Employee: Hello,

I ordered the tea online for a $6.95 shipping fee then subsubquently cancelled the order via email afterwards. I received an email confirming my ancellation. Today I see a charge of $19.95 from Living Lean that was not authorized. I have now spent an hour on the phone trying to find out how to remove the charge I did not give approval for. This company is a Rip-Off!!!

Jena
Norfolk, Virginia
U.S.A.

3 Updates & Rebuttals

Wuyi Source

Las Vegas,
Nevada,
U.S.A.

Hello,

#4UPDATE Employee

Mon, March 03, 2008

Hello,

We apologize for the trouble.

We have already refunded your money back to your account for the tea.

But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.

Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.

Thanks,

Shalyn,
Wu-Yi Customer Support Manager.

Wuyi Source

Las Vegas,
Nevada,
U.S.A.

Hello,

#4UPDATE Employee

Mon, March 03, 2008

Hello,

We apologize for the trouble.

We have already refunded your money back to your account for the tea.

But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.

Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.

Thanks,

Shalyn,
Wu-Yi Customer Support Manager.

Wuyi Source

Las Vegas,
Nevada,
U.S.A.

Hello,

#4UPDATE Employee

Mon, March 03, 2008

Hello,

We apologize for the trouble.

We have already refunded your money back to your account for the tea.

But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only.

Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days.

Thanks,

Shalyn,
Wu-Yi Customer Support Manager.

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