Wu Yi Tea - Living Lean - Wu Yi Source - Living Lean Ordered the tea to try. Called to canc. Told had to e-mail. Did that. Told should have response in 48 hours. Have heard nothing. Called again. Still nothing. Charges still showing up on account. Las Vegas Nevada
Ordered the tea for a 2 week trial. Told I could cancel at any time. Called the number to cancel and was told by automated voice that I had to e-mail cancellation request. Did that. Was told should have a reply within 48 hours. Have heard nothing from them. Now another charge of $19.95 has been added to my account. I have contacted my bank and will now file a written complaint with them to follow up with this "loser company."
Joni
Montello, Wisconsin
U.S.A.
1 Updates & Rebuttals
dana.berner
United States of AmericaHello,
#2UPDATE Employee
Mon, February 01, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,