WU-YI TEA ; LIVING LEANWU-YI SOURCE AND LIVING LEAN, RAVEN MEDIA I kept receiving tea after i cancelled. when i inquired about this,i was told they had not received any request LAS VEGAS INTERNET Nevada
after receiving my first shipment of tea i decided that i did not like the taste.i sent an e-mail asking that any further shipments be canceled.i knew that i still had to honor the agreement.
when i continued to receive shipments and charged,i contacted Wu-YI.i was told that they never received any request. this was done by e-mail. i was assured the problem would be taken care of.
i am also still being charged for Living Lean.
please help
Jacque
STATESVILLE, North Carolina
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.
Respectfully,