Wu-Yi Tea - Wu-Yi Source - Living Lean Taking money out of my account that I did not authorize Las Vegas Nevada
Apparently when I ordered the tea they offer you some online self help thing and I am sure I thought it was free.
They have been taking out the 19.95 monthly fee for Living Lean online self help thing.
I finally got all the phone numbers together, called them and finally got Living Lean to cancel my account.
The 19.95 is a monthly fee to access the self help website that I never used or knew of until today.
I told them I was reporting them to Ripoff Reports, to Oprah Winfrey and Rachael Ray and anyone else that is promoting this Wu-Yi Tea that they continued to charge my account 19.95 under another name - Living Lean.
Kathy
Columbia, Tennessee
U.S.A.
1 Updates & Rebuttals
jeanne.judd
United States of AmericaHello
#2UPDATE Employee
Fri, December 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,