WU YI TEA - WU YI SOURCE unathorized charges on my credit card Pickering Ontario
End of January 2009 I ordered a TRIAL product from WU YI TEA, through their web advertisement . I received the trial shipment and was charged, as agreed, US$ 4.95, on my master card.
When I checked my credit card report before paying, I noticed that I was charge us$ 59.95. I never ordered anything from this company, after noticing this was a false statement, and the only thing working was the diet by itself, and the tea has absolutely no effect.
Today I went to the post office to discover a new shipment from this company...I did not place any order to them. I returned it right away, called my credit card company and discovered that they had charged my account for an addition US$ 59.95.
When I discovered the 1rst of the over charged amount, I called immediately the company at : 866-449-5567 where Mrs. Stephanie Blessing assured me that the account was closed - this was on February 28. 2009.
It is now march 4rh ant I got the second charged. I called back giving the company 2 days to refund. Will see what happens. In the mean time, I have to go to the bank corresponding to my credit card ( 40 km out of here) to have the claim to be processed right away...if I can, and have this company blocked, preventing them to re-enter in my account.
Anne-marie
st chrysostome,, Quebec
Canada
1 Updates & Rebuttals
LindaCossitt
United States of AmericaHello,
#2UPDATE Employee
Mon, December 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,