Wu-yisource.com Complete dishonesty Ads on website state money baCK guarantee. I complied with the requirements (tried tea for 60 days and returned half the tea to the company two months later. Company denied money return as the tea had to be RECEIVED WITHIN THE TWO MONTH PERIOD. HOW DOES ONE TRY THE TEA FOR TWO MONTHS IN BRITISH COLUMBIA AND STILL HAVE THE TEA IN THEIR OFFICE WITHIN 60 DAYS! NOT POSSIBLE. Pickering Ontario
I bought the tea on the internet December 27, 2008. The website indicates that they back their product with a money back guarantee. I tried the tea for two months (until February 24 and then shipped back the two boxes (half the product that was a four month trial). I did not recieve a reply from the company by today, April 9, 2009. I have the postal tracking number indicating they received the package on March 4, 2009. I called the company taoday and was told that I would not be receiving any money back because they did not RECIEVE the product within the 60 days. How does a person in B.C. comply with an unrealistic expectation. If I am to try the tea for 60 days and then ship it back to Ontario and have them receive it within the 60 days!!! In my opinion this is very dishonest of the company. They now have the two boxes of tea I was returning in good faith and they also have my money. What a scam! The product did absolutely nothing for me at all in spite of my honest attmepts to limit my food intake, drink the two cups of tea they say you need to take and also increased my exercise by THREE HOURS A WEEK! THIS IS NOT A REPUTABLE COMPANY..
Beth
Queenbeth
Kelowna, British Columbia
Canada
1 Updates & Rebuttals
Jonathan rodriguez
United States of AmericaHello,
#2UPDATE Employee
Sat, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,