WU-YISource.com-Jessie Williams Returned unopened tea Sept 2008 and NO REFUND of 149.95 Ontario California
I purchased the trial for 4.95. It did not work, so I canceled the order. a few months later I recived a 4 box shipment, sent email to cancel the order again. August 2008 they sent another shipment and billed me another 149.95. I received it Sept 3 and shipped it back to them Sept 4th with an RMA#3362851, they received it on Sept 10th. I have been trying to get my money Back.
Emails sent to the company and responses the first time was from shalyncustomersupport@gmail with the wors "Watermelon". I was to receive my refund 6 days after they received the return package. Two weeks later I contacted them and have been trying to get hold of everyone, with negative response.
Filed report with the credit card company and they say the person that billed me the 149.95 claims they do not have any affiliation with WUYISOURCE. I have 37 pages of attempts to get this issued resolved with negative results. I filed a report with the FTC today.
This is a terrible company to do business with.
markcustomerservice@gmail,shalyncustomerservice@gmail.com, wu-yisource.com and teahelp@usa.com. Megan and Pearl with their chat support also advise me I should get my money back and provided RMA's and business address in California. I want my mone back. The Aspire credit card company has discontinued the credit card program and they have gotten paid.
Sandra
Pinellas Park, Florida
U.S.A.
1 Updates & Rebuttals
Jonathan rodriguez
United States of AmericaHello,
#2UPDATE Employee
Sat, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,