Complaint Review: Wu-YiSource

This company promises an "iron clad 100% money back guarantee, no hassles," states you will not be charged the first $37 until after 14 days of having tried their product, and will refund you that money if product is returned before 60 days.

Well, they deducted $37 from my debit card BEFORE the 14 days had passed, then took ANOTHER $55 from me AFTER I CANCELLED for a second shipment of tea that they stated had been shipped out before I cancelled my "membership" in their mailing program. Now, it's been 2 weeks since I cancelled with them and returned the tea with the "RMA#; they have NOT refunded the money for that return (despite an email saying that they had), I have not received the second shipment (despite emails saying that it was shipped out express mail over 2 weeks ago), they have refused to provide me a tracking # for that shipment, and every email they do send me contains conflicting information and increasingly patronizing language, like "sorry for the delay and inconvenience, thanks!"

First they said they had refunded me for the tea I returned (which they did not), now they're asking for the tracking # of the package I sent them (while refusing to provide me with the tracking # for $55 of crap tea that they've taken from my account.)

This is an evil scam, Do Not Give them your credit card number! I had to cancel my card to prevent them from charging me any more, as well as fill out requests for my bank to investigate these unauthorized charges to get my money back, cause "Jesse Willms" sure ain't gonna do so. I have filed cases with both the Better Business Bureau of Nevada and the Federal Trade Commission, and I suggest anyone else who's been scammed by these pigs to do the same.

Pissed off
San Francisco, California
U.S.A.