Wu-Yisource took my money out of my account and will not refund it Internet
I found this web site on Wu-Yi tea a weight loss tea. I had heard that it was a great weight loss, but I didn't realize there was more than one out there. I chose the Wu-Yi source which is the wrong one. I received the first one and it didn't work so I called them to cancel my second shippment and David told me my order number and the that my next order would be cancelled. I was looking on my bank statement and saw where they had charged me 29.95,.90, 34.90 and 1.05 all on the same day I called and cancelled. Funny how that happened. I called them back and questioned why they charged me today and they said once I refused the second package they would refund the 29.95 only. I refused the second package and now wverytime I call they tell me they will send it for processing to refund, but 9 days later I still haven't received it and everytime I call they still tell me the same thing. It's a never ending story with them.
Metoo
Clarksville, Arkansas
U.S.A.
1 Updates & Rebuttals
Falon Tylor
United States of AmericaHello,
#2UPDATE Employee
Sat, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,