WuYiTea And Easy Weight Loss Tea/ Teahelp@usa.com/ Living Lean Got about $48.00 of my money for 1 box of tea that didn't work. Their advertisements are very misleading and fraudulent. I did not get my money back when I returned them the tea exactly as specified. I had it tracted and know they received it. Arcadia Michigan
I paid $4.99 for the trial box of tea. A couple of weeks later I was billed $29.99. Two weeks later they charged my account for an additional $34.95. I wrote to WuYi Source and asked them to cancel my account and told them I wanted my money back. Wu Yi Source emailed me that I needed to call Livin Lean at 1-800-396-5711. I did so, and cancelled my order. I was told that they would not refund my $29.99 because I hadn't cancelled in the first two weeks. When I told them about my email cancelling my account they said they did not recieve it. They said a 3 month supply of tea had been shipped to me and that if I would return it in a manner that had a tracking number, they would refund only $29.99 of the $34.99 because I had to cover their S&H costs. They did give me a cancellation number. Subsequently, I shipped the 3 month supply of tea back to them when I received it. I sent it vis UPS and it cost me another $8.82. I tracked the package back to them in Ontario, California but have not been credited with the $29.99 they promised. I worte to teahelp@usa.com regarding this matter and can't find this web site site. Bottom Line is I did everything they told me to do but still didn't get my money back.
Tinalouise
Arcadia, Michigan
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Wed, August 05, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.
Respectfully,