Complaint Review: Www.awardlimo.com Plano Texas Bait And Switch

I spoke with Katerina of www.awardlimo.com back on March 24th and She quoted me $85 for there limo bus. She sent have sent me a couple of confirmations on that rate and less than two weeks prior to the event I received credit card charge confirmation with a much different price on it- $175/hour. I immediately emailed them that they had the incorrect amount and then called Katerina. She told me that this is prom season and that they made a mistake on the $85 and that I would have to pay $175.
After three confirmations (one verbal and two written) they are now changing the price (becasue they stated that it is prom season and I would not find another provider)

I asked who the owner is and Katerina stated that the owner of Award Transportation in Plano Texas is MIKHAIL ROYTBERG (She referred to him as Michael) but the State has the owners listed as

JUDE FLEET
Director
5878 ARROWHEAD DR
FRISCO, TX 75034-4854

Jude Fleet also has the adress of Telmar Network Technology as a contant for Award Limo. It apears that he is or was employed by this company. It is listed they they are owned by Warburg Pincus a leading private equity investor


EDGAR ROYTBERG
7416 GREENVIEW DR.
PLANO , TX 75024

What is interesting is that I quickly searched for MIKHAIL ROYTBERG and Michael ROYTBERG and found that he has two judgments against him. One for $13,042 by Southwestern Bell Yellow Pages and one for $5,993.39 actual damages plus $4,200 in attorneys fees by Texaco Pizza Inn.

MIKHAIL ROYTBERG and Michael ROYTBERG owns or owned UNITED RENT-A-CAR, Legacy Taxi Cab and Wall Street Limo which as of now are listed as not in good standing by the Texas Comptrollers office.

This explains why Award Transportation Services was opened November 21, 2007 in Jude Fleet (married REGINA ROYTBERG 2/22/2008) and Edgar's name.

The name has changed but the way they treat people has not. Award Limo of Plano Texas offered the Limo Bus for $85 then waited until they were convinced that I would not locate another provider and without my authorization, charged my Credit card $175 per hour.

THANK YOU FOR CHOOSING
AWARD TRANSPORTATION SERVICES

Credit Card Payment Confirmation for #1108907
Trip #: 1108907 Passenger :
Reference #: Num of Passengers: 14
PICK_NAME: 06:15PM DROP_NAME:
Trip Date: Saturday Apr 26, 2008 Reserved By: SELF
Service Type: LIMO HOURLY Trip Description: LIMO BUS HOURLY
Routing & Pick-Up / Drop-Off Details:
07:15PM : FROM: TX
DROP OFF: DINNER (TO BE SPECIFIED)
THEN DRIVE AROUND TOWN.
5HOURS...WILL BE CHARGED FOR OVERTIME ACCORDINGLY

Trip Charges:
Basic Rate: $1050.00 Hours: 175:00
Parking: $0.00
Tolls: $0.00
Waiting Time: $0.00 :
Early/Late Hour: $0.00
Extra Stops: $0.00
Holiday/Misc: $0.00
Gratuity: $210.00
Discount: $0.00
Miscellaneous: $0.00
Administration Fee: $0.00
Gas Surcharge: $0.00
County Tax: $0.00 0.00%
Tax/GST: $0.00
TOTAL DUE: $0.00
Payments Received: 04/14/2008 PMT: Visa SALE XXXXXXXXXX00119 Check/Auth# 089080 $1260.00
PAYMENT:


AWARD TRANSPORTATION SERVICES

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Phone

THANK YOU FOR CHOOSING
AWARD TRANSPORTATION SERVICES

TRIP CONFIRMATION

Trip Confirmation #: 1108907 Passenger : REMOVED
Reference #: Num of Passengers: 14
Pick-Up:: 06:15PM Drop-Off::
Trip Date: Saturday Apr 26, 2008 Reserved By: SELF
Service Type: LIMO HOURLY Trip Description: LIMO BUS HOURLY
Routing & Pick-Up / Drop-Off Details:
07:15PM : FROM: REMOVED
DROP OFF: DINNER (TO BE SPECIFIED)
THEN DRIVE AROUND TOWN.
5HOURS...WILL BE CHARGED FOR OVERTIME ACCORDINGLY

Trip Charges:
Basic Rate: $425.00 Hours: 85:00
Parking: $0.00
Tolls: $0.00
Waiting Time: $0.00 :
Early/Late Hour: $0.00
Extra Stops: $0.00
Holiday/Misc: $0.00
Gratuity: $85.00
Discount: -$0.00
Miscellaneous: $0.00
Administration Fee: $0.00
Gas Surcharge: $42.50
County Tax: $0.00 0.00%
Tax/GST: $0.00
Payments Received:
TOTAL DUE: $552.50
Payment Method: Credit Card VISA Holder: #XXXXXXXXXX00119 Exp 08/10
Terms & Conditions:
Cancellation Policies
Airport Transfers:
A service fee, equal to the total trip cost, will be charged for any cancellation made less then 2 hours before the scheduled pick up time. Award Transportation Services are not responcible for passenger flights or trains which are missed, cancelled or delayed, or any other incident which result in failure to comply with the Cancellation Policy. We will exact our best effort to fullfill client needs in these instances subject to wait time fees, or late cancellations and re-bookings, without detriment to other reserved clients.
Hourly, point to point and other services:
If cancelletion made within
2 weeks prior to the trip date 20% of the trip is charged
6-3 day prior to the trip date 50% ot the trip is charged
1-2 day prior to the trip date full amount of the trip is charged.
If you are booking during holidays and prom season... full amount due and not refundable.
Deposits are non-refundable.
All cancellation requests must be in send
via fax : 972-692-7788
via email: sales@awardlimo.com
Information contained herein is considered true and accurate unless otherwise is corrected by Notifying Award Transportation Services.
Award Transporation Services
P.O. Box 0201
Plano, Tx 75025-0201
Office: 972-208-3333
Fax: 972-692-7788


AWARD TRANSPORTATION SERVICES

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Phone

Entity Information: UNITED RENT-A-CAR INC
2704 SHERRILL PARK CT
RICHARDSON, TX 75082-3213
Status: NOT IN GOOD STANDING
Registered Agent: MICHAEL ROBINSON
2704 SHERRILL PARK CT.
RICHARDSON, TX 75082
Registered Agent Resignation Date:
State of Formation: TX
File Number: 0160223800
SOS Registration Date: October 17, 2000
Taxpayer Number: 32002893496


Entity Information: LEGACY TAXI CAB COMPANY LLC
2704 SHERRILL PARK CT
RICHARDSON, TX 75082-3213
Status: NOT IN GOOD STANDING
Registered Agent: MICHAEL ROBINSON
2704 SHERRILL PARK COURT
RICHARDSON, TX 75082
Registered Agent Resignation Date:
State of Formation: TX
File Number: 0708929822
SOS Registration Date: May 15, 2001
Taxpayer Number: 32003420919

MM MICHAEL ROYTBERG
7416 GREENVIEW DRIVE
PLANO , TX 75025
Entity Information: WALL STREET LIMO INC
7416 GREENVIEW DR
PLANO, TX 75024-4825
Status: NOT IN GOOD STANDING
Registered Agent: MIKHAIL ROYTBERG
7918 CLIFFBROOK APT. 1060
DALLAS, TX 75240
Registered Agent Resignation Date:
State of Formation: TX
File Number: 0128376500
SOS Registration Date: September 9, 1993
Taxpayer Number: 30116867026
MIKHAIL ROYTBERG
PO BOX 250201
PLANO , TX 75025


B
Texas

Bush
Frisco, Texas
U.S.A.