Complaint Review: Www.customersystem.com

I ordered a micro helipcopter remote control toy and a battery operated wine bottle opener from this company on Nov. 24, 2007. I recieved no email confirmation and decided mid-Dec. to contact the company about the order. I called their customer service number, the individual told me the wine opener was on back order, no date when it would become available. I never recieved an communication from them stating the product was backordered. I canceled that order with them.
They told me the helicopter should be shipping in the next day or two. I recieved emails from them on 12/10, saying it shipped. By 12/20, I still hadn't recieved the toy. I had 3 emails from them (12/10, 12/14 and 12/15) saying it shipped, however when I checked shipping status with the tracking number they gave me, it said I shouuld have recieved the product by 12/15. Today is 12/23, I have not recieved the product.
I am completely unable to contact this company at all. Their customer service number which worked previously says the number is no longer avaialble, although it drops me into a voice mail, when then says is full. I'm recieved no futher responses from them over email. The Live Chat they advertise on their site is a complete lie, there is no live chat service.
I've read several blogs where many many many folks are complaining about this "company". We need to stop these guys!

Nic
Newmarket, New Hampshire
U.S.A.