Complaint Review: WWW Development Inc Low Priced Pool Supply Swimming Pools Etc SwimmingPoolSupply.com

 I take issue with you suggesting that they go to Specialty Pool Products, this retiler, and specifically the owner is a dishonest person. They ordered a pool liner for me (they ordered a number of things that went wrong, the liner was just the most costly) the liner, even after I gave the pecks turned out to have rounded corners for a square pool! I contacted the owner right way to tell him the liner didn't fit. He assured me that the liner was SUPPOSE to fit the corners away from the wall. I believed him because it was new to me. Turns out he lied through his teeth. The liner failed after years and the pool liner mfg will not honor warranty since SPP ordered the wrong one! Now everyone makes mistakes, but SPP has just been nasty about even responding to my email saying they never got them. I have copies of the emails sent. All I wanted was an apology, there was no need for them to become extremely rude as they did. Not a good company.

I went to In The Swim and they have excellent customer service, I couldn't be happier with the help I got from them. The liner I ordered fits like a glove and isn't pull out of the corners.

I don't even know who's email I am getting because neither Barry or Tony or that rude Chris have the courage to sign their email to me. Liars and thieves all.

Reading this report and all the comments I wonder what is this company's policy with replacement parts? I believe it's Jeff, if a customer calls and talks to one of your employees and as a result of that call they think they're talking about the same part, yet it ends up being the wrong part. Are you saying that it's your company's policy to say oh my to bad there's no refund or return exchange for the right part? Weather it's the customer or your employee who makes the mistake, either way if you buy it from us and it's yours End of story? I believe the mans name was Nathan who said he got a RTV number to return the part. Now you have his money and the part? At one point you said you would send him back the part he doesn't need. If your company is going to send him anything don't you think it would be in everyone's best interest to just send him the right part? You have his money and the original part per your words. How can you expect to stay in business treating your customers like this? It just doesn't make sense. Don Sacramento CA.

Mr. Darrow, give up dealing with this looser. He is about as smart as a bag of hammers, you have to spoon feed the conclusion to these type of retards. Example:

Wooooo, Woo, Wooooooooooo! Here comes the clue train, final stop Jeff Yurtin.

Jeff assumes that everyone shares his stupid a*s views, completely ignoring common sense. I refer to these people as Human Waste.

Jeff, is nothing more than a Sleazy, SMALL TIME, Internet Pimp that hides behind a computer taking advantage of others. Why? Because our system allows scum the capability to continually lie and deceive others in such a manner.

The scariest thing about people like Mr.Yurtin is not that they are complete DumbA**es; it's the fact that in the back of there sick mind they actually believe what they say.

After reading this I am sure the first thing Mr. Yurtin will do is crawl up in a little ball and whimper like a B**ch. Boo Fricken h*o.

He will then muster up his entire woman hood, sit down at the computer and make another one of his retarded rebuttals. P**ck Me. But before you do this time I have some advice.

It's obvious you are very, very, very, very proud of your small time accomplishments; and that's fine, the world is full of parasites like you.

JUST step up to the plate and grow some b**ls! Try being less of an enormous, cry-baby pu**y from now on; it really makes you sound like a little b**tch.

Jeff,

Have you considered you might have a bit of responsibility for the trouble you seem to attract? Let's refer to my original post on this report.

YOUR staff recognized a problem with the description of the part on YOUR website and kindly offered to exchange the part. Waiving the no return policy was YOUR idea. Let's go over the facts one more time to bring everyone back up to speed:

At the end of June, your employees faxed an RGA request form to Optimus Parts.
Nick called on June 29th and instructed me to send the part back to Optimus with RGA number 315292 written on the package.
At my expense of $18, I returned the part via USPS (tracking number 01038555749675088669). The package was received by Optimus Parts on July 17.
On July 19, Optimus Parts credited your account in the amount of $154.15 via credit memo #214290. Check your July statement. ($154.15 = $209.95 20% for restocking)

I patiently gave you from July to September to refund my money. Your employees gave me nothing but lip service when I called for a status. That and that alone is the ONLY reason we are here today. Had you refunded the money, I would have been more than pleased and would not have been forced to expose you.

I bought the second part only because you processed the exchange. Had I known your intention was to solicit return of the part without ever refunding the money (hence RIP ME OFF), I would have never purchased it nor would I have returned the original.

Refer to your post where you said [Quote] We will of course ship the original product you purchased back to you as it is rightfully yours if Optimus has it. [END QUOTE]

Well here's a dose of reality. The tracking number proves Optimus has it. The credit memo proves you received credit. You can certainly talk the talk, but if you truly are a good business man, prove Timmy wrong and walk the walk. Refund my money or return the part.

Sincerely,

Doing what you do best...running that fat mouth. Your through in the Pool Industry and you know it. And it pisses you off.

Especially when a smart and savvy industry expert is snatching your customers. And we have met before a**-hole, and I don't like you. You're a D*CK.

English 101. I guess it's tuff for a mentally challenged person like you to hit the shift key and capitalize your sentences' or mix in an apostropheYou Idiot.

And reciept is spelled with an e first not an i. Fedex's is spelled FedEx's. You only use them every day and can't even get the spelling correct, Dumb-sh*t.

That's why you sucky, sucky at business, you're an idiot who doesn't have the common sense to check his own faults before opening his sh*t-hole.


Sued? Did you say sued? Pleeeeeeeeeeease, don't use your third grade tactics on me girlfriend.

Take that and your fake-a** comments about having money and shove it up your anus. Jack*ff.

Well how come I have not one complaint against waterfilters.com or golfclubsetc.com but they all fall within the pool supply industry? I have only been in business for 11 years. How do my employees seem to get our products out that I stock in my warehouse but when we drop ship from other distributors things get all screwed up? I guess that could be my fault for buying from them, but they promise me the world and say they are the best distributors with the best customer service....just ask em. Maybe you should look at the facts and come talk to me as we do an excellent job of placing the order, see I developed an online ordering system to manage our orders with the help of my employees and it is helping, it keeps the order in front of the vendor until they fulfill the order by tracking number and cost which sends the tracking number back to the customer. This way it will eliminate the distributor from just sitting on the order and not telling us it hasnt shipped! Furthermore we do have strict store policies. If you sincerely look at the BBB record most are delivery time issues with which most are Fedex's telling us that it will be there on Tuesday and it arrives a day later, something beyond our control. Others we have proof of responding too and the BBB does not post. TRUE as I have the faxes with confirmed reciept to the BBB, come by and I will show you!

This is why ripoffreport.com was started you idiot timmy, because Ed had problems with the BBB, if your a member things get pushed aside if your not a member the BBB slams you as in the case I chose not to PAY to be a member of the BBB just so they will side with me. LOOK and see how many people that are with the BBB have complaints...hardly any as they know where the money is coming from the BUSINESSESS, NOT THE CONSUMER! Wake up and get a dose of business 101 timmy.....address the questions timmy, try to be professional one time.

Timmy boy if thats what you say your name is....you keep posting on and digging yourself a hole, you and your buddy randy veres will be sued, I am not done with his sorry drug induced life. He will be in court and most likely you too, whoever you are as your scared to put your name on here. I would be scared too if I was dealing with someone that has as much money as me. Oh and timmy, why do you call me Jack, was that what you where drinking. And please learn how to spell, its heart, not hart...dumbass. That leads me to believe its randies 5th grader english on here again...

As far as the donation to the cancer patient, it was true and honest and from the heart timmy, not hart.....how old are you? Nice language you use...hope to see you soon timmy...

This IDIOT believes the world SHOULD and MUST revolve around his own wants and needs and whims and has no regard for the universal law of "reaping what you sow".


EXAMPLE: read the encounter Jeff has with ex-customer Richard from Port Orange, Florida. He gives Jeffery a solid tongue lashing and *&*-SLAP for his stupid comments.

No doubt Richard is well versed in business and even tries to give Jack some good advice.

Butas usual, Jack insists on trying to put the blame on everyone else except where it squarely belongs. Him.

Jack throws out this *&*& statement to Richard were only as good as our distributors hmmmm, no other Internet pool supply company seems to have this problem, nor do they have more than a couple complaints against them from the BBB. Compared to the SPE misfits having over 88 CUSTOMER COMPLAINTS in less than 36 months.

Could it be JEFF that you're a *&*& and nobody including distributors can stand dealing with you???? Sounds like a perfect assessment.

If that's not enough this pathetic hypocrite sticks his foot in his fat mouth again making the same statement in his last post to me.

Gues what Jack, I am going to COPY and PASTE those remarks about your distributors from this site and send them to the Presidents of every company Jack mentions.

Sending you even further to the bottom of the Pool Industry's moral abyss. SUCK ON THAT :)

Let me retort to some of your stupid remarks from your last post.

I apologize if I hurt the feelings of those two pet rocks you employ. It's obvious you care about your two *&*&s.

Your shipping issues are about you over charging customers to get their product in a couple of days. You have no intention of fulfilling the obligation, then you rat-hole the money. That is not a shipping issue dumb*&*& that's another Jeff issue.

Eighty thousand repeat customers? Oh, you meant the 83 BBB complaints filed against YOU in the last 36 months. Must have been a type o. LOL

Your Low price threats are a joke. No one in the business even considers your *&*& a viable competitor. You are done, washed up and most think you already went out of business.

Does SPE even come up on a search engine these days, can't afford it, what's the deal BIG MOUTH?????

As far as your donation challenge. Please, your money *&*& is so tight you need help to push your *&*& out of your body.

Besides, my donations come from the hart, and since you don't have one it would not be a fair challenge.

In regards to proclaiming your wealth. Personally I got a bigger laugh at your posting that steaming heap of self indulgent dung about making a donation to the cancer patient.

My name or meeting you to kick your *&*& is of no consequence. So *&*&

You're a *&*& hypocrite nattering on about class and other stupid *&*&.

What you need to do is sit back and drink a tall glass of *&*&. Looser.

The things you talk about just show your a scared punk talking behind a computer. AGAIN, I have never ever bought or sold sex toys...get that through your dumb head. You obviously cannot read and comprehend, sounds like some of my past employees. As for my current employees, they have more class than you will ever have, see we dont have to resort to initially name calling or telling lies like you, just because we have some shipping issues and some complaints on the BBB doesnt matter, plus those complaints should lie with the sorry distributor that we placed the order with, we are only as good as the distributors in the pool and spa business and some of the ones that we deal with are SCP, General Pool and Spa, PWP or Pool Water Products to name a few, the real thing that upsets you timmy is that we have over 80,000 happy customers that continue to buy from us, see we are not using pay per click as you say, we are using happy customers that keep buying from us, that must burn your little peter doesnt it...maybe you need a sex toy to satisfy your wife/h*o? Just wait and see the low low prices that will be in the entire sacramento area because of narrow minded people like you. I am not worried the least bit about the punks that type my name in on any search engine as I know who I am and what I stand for. I am personally happy that people are so interested in my life and want to know about me, its just the punks like you that lie is what I dont like. I asked you to show me something you did positive for the community or for anyone and I didnt hear anything back from you, how come? Hey, I got a great idea, lets make this positive. I will double any donation you personally do for any charity up to 10,000.00. Cmon, you talk all that trash about me, its time you step up to the plate as I am no crybaby, remember I am the one that wants to meet you and then we can see who the crybaby is!!! Time to put up or shut up timmy. Oh and junkyard of businesses, hmmm, warehouse is paid off and worth over 1.5 million and I have more toys and money, some lists exclusively for timmy are boats, cars, own 5 businesses, 300 plus domains some I have sold for over 35k each, houses, golf memberships etc than poor timmy can imagine or afford, yes suck a fat one timmy boy, and be a man a put your last name on here, people hate p***ys like you. Oh, and lastly leave my employees out of this, if you have a personal thing against me lets settle it face to face.

Congratulations Jack-Off? you finally accomplished something.

With over 80 BBB consumer complaints against you and your junk yard of useless internet businesses you have officially migrated over to Rip-off report and are now on there TOP viewed list.

Must make you all fuzzy inside knowing that every time someone types in a search for Jeff Yurtin on the largest and most extensively used search engine in the universe (Google) you will forever be remembered as having a pathetic business that was a sham and you personally having the intellect of a retarded a*s-clown as you unsuccessfully argue with past customers about problems you and those two numb-nuts caused by having your heads up your a*s. Bravo...Idiot.

And now?thanks to this site you are loosing business and have resorted to buying SEX TOYS from China to sell on the internet. Whoooooo?Weeeeeeeeee?Stay hot Jeff.

Hell boy, 4 of 10 on results page 1 alone on Google show your excellent reputation as a Jack-Off. That's too funny.

Now? let's not forget your last posting on here. LOL.

Only a hot, steamy pile of fecal-matter would post his own raw-raw story about trying to be a good Samaritan. My God son?you obviously are hit-en the rock?..But wait?this pathetic attempt to salvage your reputation as one of the world's biggest Dicks will not go un-rewarded.

Me and a few of my friends over in Ranch Cordova are going to do a search for swimming pool supplies. When we come to your site(SPE) were going to sit at our computers, drink some beer and click on your site over and over and over? jacking up your click fee charges you pay to Yahoo and Google? SUCK ON THAT? any others who have been ripped off by this b***h I encourage you to do the same :)

Remember d**k-head, it's not what you say that matters; it's what people conclude from what they here. And you are overwhelmingly perceived as a LOW-LIFE.

Good luck in your newest of 50 Internet businesses you have going, I'm sure those two fags, or should I refer to them as (aka) your customer support center, Aaron and Nick must be in heaven trying out your new shipment of But-Plugs? I'm sure you have been sanitizing them with your mouth so you can still sell them as new. Nice try.

Once again Jeff Yurtin Entrepreneurial But-Plug Extraordinaire ? You made the Big Time.

Will you frank, tim and jerry please put your full name with a contact number and stop hiding behind a computer and be a man? Seriously, your nothing more than a few low life cowards hiding behind a computer talking trash about things you dont even know the truth about. timmy, your close by me living in beautiful rancho cordova, let me guess you live on mills station or coloma right? Come by and at least meet me, my warehouse is in rancho so your so close I would think you would want to talk to me and explain why your so upset, please call me in advance so I will for sure be there to talk to you,k? The guy Darrowlick that is upset at me because he purchased a pool part and we dont accept returns on parts, all sales are final which he agreed to, I am putting his order and the store policies he agreed to here online. Why does he want to change what he agreed to now? Mr. Darrow would have had help from me but he chose to bash and post negative things about me and my company so I will have the last laugh as he is stuck with the part and will not get a refund, I promise that! DARROW, READ BELOW.

At Swimming Pool Etc. we understand under certain circumstances items need to be returned. Items must be returned within 30 days of the original purchase date, in new and unused condition. We incur shipping costs on your behalf after pickup which the buyer is responsible for so any shipping and handling fees are non-refundable, and any item returned or refused for delivery will be subject to a 25% restocking fee, and any shipping charges.

Due to the nature of the following products all sales are final but still have manufactures warranty: alarms, covers, heaters, liners, filter cartridges, motors, slides, water features, pool or spa parts and all fiber optic products. No exchanges will be made after 30 days. No refunds or exchanges will be made after 6 months.

Special orders are manufactured, based on your measurements and specifications. In all that you measure or specify, you are responsible for accuracy of these measurements and any information that is provided. Returns on custom orders will only be accepted for manufactures defects only. Customer is responsible for all compatibility issues; if uncertain about compatibility please contact the manufacture directly. All large items such at heaters and slides are curb side delivery, meaning the customer must assist driver in unloading, check with us prior to ordering about large sized items, we can arrange lift gates for an additional fee.

Any damages and or shortages must be made at the time of delivery. By accepting delivery you accept all responsibility of delivered item. Returns must be shipped back via UPS or FedEx, with tracking numbers and must be insured for the amount of the original purchase price. Returns must have a RGA number, without a RGA number an item cannot be returned, and any returns without a RGA number will be refused. To obtain a RGA number just click on the return form, and fax it to 916.638.8326 or give us a call at 916.638.8387, and we can assist you with the return. By submitting this order customer agrees to these store policies above.

Any legal disputes and or claims concerning any product(s) are the manufacturer's responsibility. If we need to consult/use an attorney to collect any fees from charge backs and or cancelled or bounced checks the customer will be charged those applicable fees we incur from any outside agency and or attorney. Transactions between you and Swimming Pools Etc. shall be governed by and construed in accordance with the laws of the State of California, without regard to the laws regarding conflicts of law. Any litigation regarding this agreement or any transaction between customer and Swimming Pools Etc. shall be brought in the state or federal courts located in Sacramento County, California and the customer hereby agrees and submits to such jurisdiction and venue as proper.

Any questions please call us at 800.544.3730


WWW Development Inc.
DBA Swimming Pools Etc. 3667 Omec Park Dr. Ste. 1 Rancho Cordova , CA. 95742.

Below is Darrows ip address and his order and where he checked to and agreed our store policies.

Order Date: 6/4/2006 9:47:31 AM
(((REDACTED BY RIP-OFF REPORT))

CC Transactions

Thought you all might want to see that Mr. Darrow did in fact agree to the store policies, the same ones listed above. But he continues the bashing of my companies on his web site and through ripoffreport. Now if I was a low life I would post negative things about his business, but I refuse to stoof to his level. See this is how a complaint to the BBB or ripoffreport gets distorted and we at SPE get a negative listing, even though he recieved the part from us, Darrow, also ordered from us again because we have the lowest prices. If you type in Wal Mart or Sams Club you will see negative postings on here, but does that stop people from shopping at those places, NO, because the public knows they are getting a good deal from those companies, but sometimes people cannot read or comprehend their agreement and then want to change the policy or agreement. If Mr. Darrow thinks he has a case against me, come to CA. and file a small claims lawsuit as I have evidence as shown above that all sales are final on the part he ordered!

You people are a joke, one I have never sold one sex toy in my life, used them on your wives yes, because of your small dicks they requested a toy instead!!! Get me one person I have sold or bought a toy from, you cant....as far as pool supplies, saunas, golf clubs and water filters, yes sold thousands and selling thousands more with or without ya kids....I am here to stay and you COMPETITORS HATE MY LOWEST PRICES ONLINE, JUST WAIT, THERE ARE GOING LOWER IN 2007 AS I HAVE OTHER VENTURES THAT ARE MAKING MORE MONEY AND NOW I DONT NEED TO MAKE AS HIGH OF MARGINS ON POOL SUPPLIES, JUST WAIT BOYS.

Furthermore, if there are any charities (legitimate ones) not jerries kids with spp, then contact me as I have given away (for free) more than jerries boy have sold. I am into helping other people and if more people knew this there wouldnt be these few, about 8 or 10 negative postings on this ripoffreport.com Seriously, any charity looking for a water filter, or golf club or pool supply to be donated for their charity, contact me through anyone of my companies and I will send you a free gift just to prove these idiots on this forum wrong. Just for example I am enclosing an email I sent to a couple that had cancer in my area offering them a free sauna in hopes that it would benefit them in some way, does that get posted on here....no but thats ok, I know who I am and what i stand for. Lastly, what is wrong with sex toys anyway???? You narrow minded people.... Even though I have never sold them!

Below is the email of me offering a sauna, they are about $2500.00 retail...WHAT HAVE YOU PEOPLE THAT ARE BASHING ME ON RIPOFFREPORT.COM OFFERED PEOPLE IN NEED FOR FREE?

From: Sarah (((REDACTED)))
[mailto:(((ROR REDACTED E-MAIL ADDRESS FOR SECURITY PURPOSES)))
Sent: Monday, December 04, 2006 9:25 PM
To: Jeff Yurtin @ WWW Development Inc
Subject: Re:



Jeff,



That is an awesome contribution!! I will talk with my parents and see if they are interested. We are all living at their house for the time being (8 adults, 1 baby, and multiple animals)...currently they are renting their house so is this something that is portable or would we have to build it into the house? If we move, which will be very soon, after the holidays would we be able to take it with us? Thanks again for thinking of my parents and family, you are a very giving person.



Take Care,

Sarah (((REDACTED)))
"Jeff Yurtin @ WWW Development Inc" wrote:

Hi Sarah,

I saw your situation with your parents and was going to attend but I was in Las Vegas at a trade show. I am willing to make a donation or donate a sauna if your parents would want one. It is an infra red sauna and I would want them to consult their doctor to see if it might help. If they do not want the sauna I will make a donation. My web site is www.mastersaunas.com





Sincerely,

Jeff Yurtin

3667 Omec Park Dr.

Rancho Cordova, CA. 95742

www.developmentinc.com

After reading these threads Mr. Yurtin it's obvious you can't handle the truth; that's too bad because I have more for you. After putting your name in Google and doing a search I located the following information on search page number 6.

It seems Mr. Yurtin is an entrepreneurial wizard, he also incorporates Dildos, Vibrators, and But-Plugs along with his pool supplies.

--------------------------
(Made-in-China-.com)
Registered Since:2006-07-13
Last Login:2006-12-05

www.DevelopmentInc:
We sell several products, from swimming pool supplies to saunas, SEX TOYS, golf clubs, water filters, pool covers, and pool chemicals, above ground pools, pool pumps, pool filters, and pool alarms. We are only interested in dealing with manufacturers, not manufacturer's agent. Please do not mislead us if you do not work for the manufacturer directly.

CONTACT DETAILS
Company Name:Development Inc.
Company Address: 3667 Omec Park Dr., Rancho Cordova, Californian, United States
City/Town:Rancho Cordova
Province/State:Californian
Country/Region:United States
Zip/Postal Code: 95742
Contact Person: ***JEFF YURTIN***

-------------------

This pertinent information should seriously boost your sales :)


Jeff Yurtin:

You're the scum who has eroded the trust Americans used to enjoy. You personify the a*s-hole everyone hates, and no matter how many times your wiped you constantly leave skid marks.

The only pleasure you give others Mr. Yurtin, is the extensive pleasure that some day you will die, meet your maker and be given an eternity of excruciating punishment and torment.

This guy Jeff Yurtin is a notorious loser, he only stays in business by robbing Peter to pay Paulhence, non-existing customer service, the many complaints, law suites, etc., etc., and the two idiots he keeps employed. Nick aka, (Forest Gump) and Aaron aka (Rain Man).

This is the 20th Century; there is no reason this guy should still be in business and allowed to RIP-OFF CONSUMERS. Word of mouth people, spead the word.

If you want reputable pool supplies from an efficient business, go to SPP (Specialty Pool Products) from easy ordering, quick processing, and knowledgeable, trained professionals to answer all your questions!

Mr. Yurtin, you're oblivious to reality, wake-up, grow-up and SHUT-up. There are thousands of complaints on this site. Yet, you're the only owner STUPID enough to continue publishing idiotic comments that do nothing more than substantiate the complaints against your dull business and those two jack-*sses you call employees.

There's a Village somewhere with an immediate demand for an IDIOT with your skill set and lack of business acumen; take your two dope smoking sh*t for brains along with you.

The Pool Industry has zero demand for a dumb-sh*t like you running a company with a BBB history like yours below.


General Information as of 12/01/06 on this joke of a company.

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

CUSTOMER EXPERIENCE
Based on BBB files, this company has an unsatisfactory record due to the unresolved complaints and complaints to which the company did not provide substantive response.

Some customers state that they paid an extra charge for three-day shipping. They allege that their order did not arrive within three days, and the company would not issue a refund for the extra shipping cost paid. Some allege that the company would not issue a refund of the extra shipping charge even though the later-than-expected delivery was due to the company not getting the shipment to the shipper in a timely manner.

Complaints that items received were defective or that incorrect items were shipped, and they were not given a refund of shipping charges.

The Bureau processed a total of: 83 COMPLAINTS about this company in the last 36 months, our standard reporting period.

ADVERTISING ISSUES: 3
No Response: 3; Company failed to respond to the BBB to resolve or address the complaint issues.

DELIVERY ISSUES: 34
Outcome of all complaints -
Resolved: 8; Unresolved: 1; Administratively Closed: 4; No Response: 21 Company failed to respond to the BBB to resolve or address the complaint issues.

SERVICE ISSUES: 11
Outcome of all complaints
Resolved: 4; Administratively Closed: 1; No Response: 6

CUSTOMER SERVICE ISSUES: 2
Outcome of all complaints
No Response: 2; Company failed to respond to the BBBto resolve or address the complaint issues.

GUARANTEES / WARRANTY ISSUES: 11
Outcome of the complaint
Administratively Closed: 1 Company failed to respond to the BBB to resolve or address the complaint issues.

PRODUCT ISSUES: 24
Outcome of all complaints
Resolved: 0; Administratively Closed: 3; No Response:21; Company failed to respond to the BBB to resolve or address the complaint issues.

REFUND / EXCHANGE ISSUESR: 19
Outcome of all complaints
Resolved: 2; No Response: 17; Company failed to
respond to the BBB to resolve or address the complaint issues.

BILLING / COLLECTION ISSUESB: 9
Outcome of all complaints
Resolved: 2; Administratively Closed: 2; No Response:5; Company failed to respond to the BBB to resolve or address the complaint issues.

COMPANY ADVERTISING
The company's Web site information includes the statement, "Our company has processed over 60,000 orders the past three years with a 99.9% approval rating from our customers after ordering from us." The BBB requested that the company provide substantiation for this claim. The company replied, "First, we call all of our customers after they have received their order and if they have installed the product and are happy with our service. Every customer we have called we either get the person that ordered or their significant other and from our experience EVERY customer is happy and satisfied with the order from our company." The company has offered the opportunity to make telephone calls to some of their customers, but understandable privacy concerns preclude supplying a complete customer list. Absent findings of an outside survey company, there is no way to independently substantiate this claim without contacting every past and future customers. This is not a reasonable expectation, and we cannot, therefore, consider the claim substantiated.

What a joke this ripoff report is with all the lies and negative remarks that are not back up with anything other than a email address and pasword. Nathan, you will not recieve a dime from me as you have never sent any products back to me! You cannot show proof of return to my address of my business at 3667 Omec Park Dr. Rancho Cordova Ca. Plus you have posted several negative remarks about me and my company and my employees. The employees I have work hard and do the best they can.

And as for this idiot chirping in about 97 percent approval rating. I would love to see what your customers say about you and if you can even provide a 97% approval rating, and the only reason its 97 and not 100% had nothing to do with them recieving the product, if the get pissed about anything they can put a negative remark and this affects your approval rating. All it takes is 3 shipments out of 100 being late and some irrate customer that stated it was a guaranteed shipment when it was regular ground shipping. Then the customer wants a refund on the shipping and when it is a sauna which we sell on ebay it can be $250.00 dollars which is more than I have in profit. I wish you had a online businesses where customers could post bullshit responses about an individual or a company without knowing ALL the FACTS. I wish everyone that recieved there products on time and was happy with our prices and service would have to post something positive on here, then you wouldnt see the real 2 or 3 negative postings on here on the BBB with there bullshit 60 some complaints, most from shipping late due to vendors that dont have their s**t together such as SCP and many many others in the messed up pool industry. If the distributors did their job I wouldnt have these complaints, so distributors get your a*s in gear and keep up with my orders as there is not a vendor out there I havent paid and no reason not to ship.

SPE.

That was a funny retort on the Paypal site. However, it could have been written by anybody as far as Yurtin is concerned. There is no identifying feature there except his admitted guilt here. You should not have to suffer this BS when you specifically confirmed with his "employee" as to whether the part you were ordering was what you needed. They allege to be knowledgeable professionals merely by being in business. Clearly they are not.

It's a shame that people have to act this way and probably why they froze his account. 97% is not necessarily that good of a feedback rating on the bay.

Hope he does indeed do the right thing for you. I will certainly warn others about his practices.

As of 11/21/2006, Jeff Yurtin has neither refunded $209 nor returned the part that I rightfully own. I sent Jeff Yurtin a message today asking him how he plans to correct this situation. More to come...

Mr. Yurtin,

Since all attempts to be professional have been exhausted, here is the cold hard truth. You are in possession of money/property belonging to me valued at $209. Neither of which you have made any reasonable attempt to return to me. You are unresponsive to phone and e-mail inquiries therefore I consider you in possession of stolen property.

It appears that I am not the only one Jeff Yurtin and his partners have treated poorly. See what others are saying. Just copy and paste these URLs into your browser.

ripoffreport.com/reports/ripoff198342.htm
ripoffreport.com/reports/ripoff154584.htm
ripoffreport.com/reports/ripoff210402.htm
ripoffreport.com/reports/ripoff203128.htm
ripoffreport.com/reports/ripoff2940.htm
ripoffreport.com/reports/ripoff198501.htm
ripoffreport.com/reports/ripoff210075.htm
ripoffreport.com/reports/ripoff126188.htm

sacramento.bbb.org/commonreport.html?compid=37000122

Still no refund. Tired of dealing with Aaron and Nick, I wrote a letter to Jeff Yurtin, the owner of:

Golf Clubs Etc.
Low Priced Pool Supply
Swimming Pools Etc.
SwimmingPoolSupply.com
WaterFilters.com
wholesalepoolsupplies.com

The letter was both professional and factual. Jeff Yurtin has the nerve to blame me for his lack of business acumen. In my opinion, this guy is a real piece of work and his partners don't fall far from the tree. As a business owner, his reponse to me was both unprofessional and condescending. As you read the correspondence below, you will notice that he accused me of "blasting" him on a PayPal site.

http://www.aboutpaypal.org/contact_us/?msgbrd=1&topic=1604

Reading his post on the site, I found it ironic that someone who is holding my funds also has his funds held. I could not help but point out to him that what comes around goes around.

Here is the message from Mr. Yurtin

=====================
From: Jeff Yurtin @ WWW Development Inc [mailto:jeff@developmentinc.com]
Sent: Tuesday, September 12, 2006 2:04 AM
To:
Subject: RE: Order #509507, Pick Ticket 779253

You should read our store policies which state NO REFUNDS on Parts, regardless of what you think is a conflicting statement on our website. I do not appreciate your response on Paypal as I am still out over 40k after 90 days and you come in with your 200.00 part and blast me. I will utilize our store policies which YOU AGREED TO BEFORE PURCHASING below which clearly states.

Due to the nature of the following products all sales are final but still have manufactures warranty: alarms, covers, heaters, liners, filter cartridges, motors, slides, water features, pool or spa parts and all fiber optic products.

This says ALL SALES ARE FINAL and you agreed to it by checking the button you agree to our store policies. Had you contacted me in a professional manner and without blasting me on Paypal, and or any other future posting I would have credited you minus 25% restocking on the part. You say we have no sense of customer service, so we will stick with what you say. You see, you cannot take back a negative posting on the internet and I do not appreciate your negative posting against me. We will of course ship the original product you purchased back to you as it is rightfully yours if Optimus has it. This is a FINAL DETERMINATION regarding your order. Also you should have returned the part to us and not to another vendor which you never purchased from. I am concerned about customer service as we deal with thousands of customers and we help thousands of customers save millions of dollars on their pool purchases, some only complain about their experience. You are free to post whatever you want, just give customers all the facts, that you agreed to a purchase where all sales are final Mr. Darrow.

Sincerely,

Jeff Yurtin
3667 Omec Park Dr.
Rancho Cordova, CA. 95742
www.developmentinc.com
===============

After reading Mr. Yurtin's message and seeing that he wanted only the facts, I sent him a simple message that should have been easy to comprehend.

Here is the message and his response.

=================
Mr. Yurtin,

Fact #1 ? Aaron admitted a problem with your web site.
Fact #2 ? Nick called me with the RGA.
Fact #3 - I returned the part to the address Nick gave me.
Fact #4 ? I had been contacting your staff in a professional manner for over 1 month and received nothing but ?lip service? the entire time.
Fact #5 ? I still don't have a refund.
==================

Fact #1 before any of your so-called facts, you purchased something that the sale is FINAL on, have a good day.

Sincerely,
Jeff Yurtin
3667 Omec Park Dr.
Rancho Cordova, CA. 95742
www.developmentinc.com
===================

So Mr. Yurtin, this is what I get for following your process? I returned the part to your warehouse at my expense, using the RGA instructions you provided and you get to keep my money and the part? Smells like fraud to me.

Did you also fail to notice that I purchased the correct part in good faith? After all, who wouldn't go ahead and purchase the correct part once an RGA had been issued for the incorrect part? What is keeping you from performing the final step in this RGA? Is it that you get a kick out of taking money from people? Do you not have a concious? Are you and your staff too lazy? I just don't understand why a business owner would risk so much for so little.

If you are a consumer are in need for pool parts or products, try a reputable company such as www.poolsinc.com or www.bestbuypoolsupply.com. I have had great experiences with both.

I called Nick today and he acted as if he did not know who I was and gave me the same lame excuse he did on 9/8/06. Then he transferred me to Aaron who actually changed the story he gave me two weeks ago, then he said he received payment from the warehouse for my return, today he denies receiving payment and denies knowing any of the people I mentioned that I had talked to at the warehouse. I then called the warehouse and personally talked to both of the people he claims not to know. I'm sure you won't be suprised to hear that they both know Aaron.