www.fatcow.com Endurance International Group - West Said they're register my domain for $15.99, took my money, then changed their minds! Burlington Massachusetts
I've been using FatCow.com to register my domain name. I inadvertently let the domain name expire. I went on their website about 35 days later and the website told me they'd renew my domain for $15.99. I paid the money but they didn't renew my registration. Instead they are holding my domain name hostage until I paid a $160 ransom. This is criminal: advertising a service, accepting payment for it at the advertised price, then withholding the service and asking for more money. Also, they've hijacked my domain name and I can't register it anywhere else.
1 Updates & Rebuttals
FatCow_Help
Happy To Investigate
#2UPDATE Employee
Tue, December 09, 2014
My name is Melissa and I am the Social Media Manager here at FatCow. Quality Assurance is very important to us. I would like to investigate this matter and assist you. In order for me to investigate please email melissa(at)fatcow(dot)com your domain or username so I can locate the account and reach out via more secure means.
Based off of the information provided thus far, this sounds like a redemption issue. We certainly do not want you to feel that the domain is being held hostage, but this is the normal life cycle for a domain that has been expired too long. Here is some further info:
http://www.fatcow.com/knowledgebase/beta/article.bml?ArticleID=1836