www.joowel.com Does not ship items, lies about order being shipped, ships after cancellation is requested, refuses to refund. Las Vegas Nevada Internet
On Feb 4th We placed an order on joowel.com for some Pandora charms. The site stated that 7-10 day processing time was needed for the order to be filled.
On Feb19th we sent a message requesting order status. We did not receive a reply until Feb 21st. which stated
"It usually takes 7-10 business days for us to process each order, which is also advised on our site. Thank you for your business.
Your order is going to dispatch from our facility very soon."
Even though it had already been 15 days, we decided to be pateint because a shipping label was created on the 21st.
We then tracked the tracking number and saw that the package was never shipped. We then sent the following message on Feb 27th.
"This is the most terrible service I have ever experienced.
This order was placed on Feb 4th. This should have allowed plenty of time for processing and shipping in order for the items to arrive as a gift for Valentines day.
When I inquired about the order I received a rude template in response that did not actually apply to my order.
Then I get a shipment notification that a label was created on the 21st. According to tracking the order STILL has not shipped and it has been 23 days!
At this point here is what I expect for you to make this right. The order will be packed and shipped overnight TODAY for delivery tomorrow. I also expect a refund for the shipping fees paid. Otherwise I will be forced to leave feedback reflecting my experience on the appropriate venues. You have 5 hours to respond."
on the 27th received this response
"Your order was collected today, you should receive very soon.
NO.791088 is out of stock, do you want a refund of this safety chain or a refund? It should come in our next replenish shipment early next week.
And I am sorry about that, there is some delay of shipment from Thailand, since they are celebrating lunar New Year, I would like to offer you $10 store credit :)"
We then responded with
"This entire experience is rediculous. I see the tracking number has not been updated so it looks like the order still is not shipped and once again you lied. Cancel the order. I expect a full refund . I made it very clear in my last email what it would take to make this right, and I don't feel those requests were unreasonable given the terrible service we have recieved thus far.
So, I repeat: cancel the order and process a full refund. If the refund is not prompt we will have to take this dispute to the next level.
We have not received any reply or a refund. The tracking number has now magically updated DAYS aftr we requested tge order be cancelled. We still have no merchandise, no refund and no communication from this company.