www.lubricants.com Bait and Switch Zero Communication Villanova, Pennsylvania
I went on-line looking for specific Chevron product "Black Pearl" moly grease we use in a road racing operation. I ordered and was charged a premium for this specialty grease but was shipped a generic Mobil product. The company has not returned my numerous calls to their 1-877-519-2500 phone and have not acknowledged any of my emails. This email address was on the confirmation of my order via email.
I have contacted Chevron and asked if Lubricants.com is an approved vender. I expect to get an answer to my email shortly.
1 Updates & Rebuttals
Robert
Port Orange,Florida,
United States of America
www.lubricants.com
#2Author of original report
Sat, November 03, 2012
Robert here.
I am the one that filed this report.
Here is what has transpired since I wrote this report earlier today:
Chris at Lubricants.com called me this afternoon to apologize for the error and indicated a former employee made the mistake in shipping the wrong product. Chris agreed to send the Chevron product to arrive very quickly...........not overnight, but it is delaying my operation. Thanks for the consideration.
One thing I did not consider is the effect Hurricane Sandy has had on the northeast. I did find the company is in Pennsylvania but I did not know the order came from New Jersey. A good reason for no communication. Chris assured me everything is ok within their employees and their facilities so, as far as I am concerned this issue is closed and I give them a tentative neutral for reliability and a thumbs up for contacting the customer for resolution.