Complaint Review: Mark's 1/2 Price Bedding

I placed an order for memory foam with Mark's 1/2 Price Bedding.

I received an e-mail stating that my order has shipped. When FedEx delivered the package to my home, the package had been opened during transit. I looked in the opened box and noticed that one of the product that I ordered was missing. I declined acceptance of the package from FedEx.

I contacted Mark's 1/2 price Bedding by phone and e-mail about the package. I received a call from them to see what I wanted to do. We agreed that a credit would be the best course of action. I been waiting for my credit and also received e-mails stating that it could take up to 4 days. It's been longer than 4 days and now I am being told that they do not issue credit until they receive the return package. I did not receive the package and I feel credit is due to me.

Mark's 1/2 Price Bedding dispute is with FedEx and not me, my dispute is with Mark's 1/2 Price Bedding and not FedEx. I did not ship any packages. Mark's 1/2 Price Bedding (www.memoryfoam.com) did 100% of the shipping. They must confirm with FedEx that they want the package back.

Buyers that are searching for memory foam pads must be aware of this situation.

Jim
Angier, North Carolina
U.S.A.