Complaint Review: mydv.co.uk

I bought an ipod via theit internet site, i received a mail saying the order was processed (monday 13/12/2005) I tried phining the number supplied to check my order, but i got ' mailbx sull' message. I sent a mail, no reply. I then started getting concerned on Thurdsday. I noticed their 'chatline' and talked to the person called SAndra. I asked the state of my order, she said it i in a warehouse still, in stock. after a short period I realised there was not going to be an order for me. I asked the company's addres, she told me she is not allowed to tell me. Meanwhile I tried phoning them, same reply. I then asked to cancel my order, she told meshe could not do it. I sent a mail asking to cancel it. NO reply. I sent a mail telling tehm I contacted my lawyer, no reply. I rang again today 17/12, no answer, mailbox full. I talked again on the chat line, again a person called Sandra, but she said she was a different sandra. a third Sandra I chatted to. I again asked to cancel my order. She told me I HAVE to telephone to get this done. I told her noone takes teh call so it is impossible to do. SHe said this was a quiet time. SHe then took my number and said her manager would call me. I am still waiting.

I have no refund, noway of getting a refund . I really am so angry as this was done so cleverly and I trusted. There is noway I can get throught to them and I cannot afford another ipod. It was a present for my daghter who lives in UK, we are in Sweden.

Kristiina
Almhult
Sweden