Complaint Review: www.ozones5.com

Dear Sir,

I  would be grateful if you could kindly help me as I have been victim of internet
fraud by www.ozones5.com. I have already made a crime report with action fraud of UK and a copy of the fraud confirmation is attached.  The purpose as to why I am reporting it in UK whilst I am from Mauritius and the suspicious company is in Malaysia is because they have an office in UK as can be verified on the attached proforma invoice.  Their contact details are as follows:

OZONE 5 ELECTRONICS SDN. BHD

MALAYSIA STORE ADDRESS
5 Sama Jaya Free Industrial Zone,
Muara Tebuan,
Kuching,Sarawak,
93450.
MALAYSIA.+60103619187, +60103619421sales@ozones5.com

The facts are as follows:

Around the 09 July 2012, I was looking
for an iphone 4s at a cheap price to buy online for delivery in
Mauritius as I am from Mauritius.

Whilst doing internet search, I
found www.ozones5.com. Before starting to deal with them, I checked if
the website was listed on http://www.fraudwatchers.org/  and it was not. So,
I got in touch with them to ask for the price.  Some of the important
emails are attached for your reference.  When i first started to deal
with this website on sales@ozones5.com, i asked them whether they accept
credit card payment for the purchase of an Iphone at USD 230- they said
no and that they accept payment only through Western Union and the
details they gave me were as follows:

*Receiver's Name : RAM ADAM*

*Address : 5 Sama Jaya Free Industrial Zone, *

*Muara Tebuan, Kuching,Sarawak,*

*93450.MALAYSIA.*

I did not transfer any money at that point in time.  In the meanwhile, my friend told me that he is also looking for a Samsung S3.  So, I got back in touch with sales@ozones5.com and asked them for the price of a Samsung S3.  From that point, I started to receive emails from a certain Mr. Ahmed ( also known as Richard Gladson Karim as per his email- phones@ozones5.com).  I called him on the phone numbers provided on his website and he answered and we reached a final negotiation that I send him USD 500 for an Iphone 4s 64 GB and a Samsung S3 and I would get another phone free.  I asked him again whether I can send money via a credit card or internet bank transfer, he said no and that I should send the money through Western Union.  He said his company accept only amounts of more than USD 2,000 through Bank Transfer. He gave me the following details for the Western Union transfer for USD 500:

*Receiver's Name : JAMES CROWTHER*
*Address : 5 Sama Jaya Free Industrial Zone, *
*Muara Tebuan, Kuching,Sarawak,*
*93450.MALAYSIA.*

I transfered USD 500 to the above details for the purchase of the following products via Western Union on the 17 July 2012:

*2 X Apple iPhone 4S 32GB*

*1 X Samsung Galaxy S3 III*
*Total : $500USD including the delivery fee.*

I gave Mr. Ahmed a copy of the Western Union receipt via email as attached as well as the Money Transfer Control Number.  We asked him for the shipping details.  He did not respond to me on the 17 July 2012 but on the 18 July 2012, he sent me an email (copy attached) saying the following:
"Good morning Mrs SAMINA JAGOO ,

We have successfully received your payment this morning. We are actually having a slight slow down with your order due to the fact that we were unable to ship out only 3 units only because we were informed that we need to pay $950USD custom charges for the 3 units
which is not profitable for business, the previous order we made to Mauritius was 65 units and our company paid for the custom fee.. so therefore, we would kindly advice you to increase your order so we would be able to pay the imposed custom fee charged by the custom.

Regarding the payment, we could possibly allow you to pay 40% upfront payment and after we deliver the bulk order, and you are 100% satisfied with the quality of our products you can then pay us the balance.

Please Note : We sell BRAND NEW ORIGINAL PRODUCTS and NOT CHINESE PRODUCTS.
Please kindly reason with us about this issue and get back to us with your own suggestion about this.

Thanks and God bless.

Ahmed Razak Richards."

After receiving the above email from him, we started negotiating and at one point we asked him to refund us our money but he said that it is his company's policy to refund in 90 days.  I have checked the website www.ozones5.com, firstly, I have not seen any policy for refund on the website and secondly there is no where on the website that it is mentioned that it takes 90 days to refund the money.  We did say to him that there is no mention of 90 days on your website.

Then, seeing that we would not recover the money before 90 days, we thought let us increase our order to the following: 2xApple Iphone 4S 64GB

2xApple Ipad3 Wifi+4G 64GB

2xSamsung SGH-i747 Galaxy S III

Samsung GT-I9300 Galaxy S3 32GB

The total amount for the above new order would be USD 1,250 and we agreed to pay an additional USD 500 and the outstanding balance of USD 250 upon delivery of the goods.  We transferred him an additional USD 500 on the 19th July 2012 via Western Union and we provided him with a copy of the Western Union receipt as well as the Money Transfer Control Number.  We asked him for the shipping details and the proforma invoice and we had requested him to send us our parcel through DHL.  Late on the 19th July 2012, Mr. Ahmed sent us the following shipping details and proforma invoice (copy attached):

http://edlservices.comTRACKING NUMBER : 43764367FATRACKING NUMBER : A9927972C1

When i tracked the above tracking numbers on http://edlservices.com, I found out that instead of sending us 7 items like initially ordered for, he sent is 60 items and the proforma invoice is for an amount of USD 10,000.  We informed him immediately of this fact and this is what he had to say as follows:

"On Fri, Jul 20, 2012 at 12:20 AM, Richard Gladson Karim <phones@ozones5.com> wrote:

Thanks for the mail Mrs Samina..
 
 Our packaging department mistakenly shipped out more than what you've have ordered due to typographical errors, we have been trying to call back the shipment for few hours now but we were told by the shipping company that the packages cannot be refund.

So therefore, the packages has to be delivered to you.
Thanks."

We asked him to take back his packet of 60 items as we do not need same and this is not what we ordered for and that we cannot pay for his mistakes.

After this, he asked us to pay an additional USD 5,000 so that the product be delivered to us otherwise he would block the delivery and that we have to pay an additional USD 4000 upon the delivery of the product- we were not agreeing.  the bank details he gave for the transfer of the additional USD 9000 are as follows:

Bank Name : TD
bank Account Name : IRIS NAZARIORouting number 026013673Account 4271501201
Address : 650 Pelham Parkway southState/City : Bronx,New York.Zip Code : 10462Country : USA

Amount to be transferred : $9,000USD.
Kindly note that initially he had stated on the above email that his company has made a mistake in packaging the order and that he could not recall the package from the courier company.  Now he was saying that if we would not pay another USD 5,000, he would block the order and wait until we pay him USD 5000 for us to get delivery.  Also we have made the payment of the additional USD 500 on the 19 July 2012 and if you track the packages on http://edlservices.com, you would see that the shipment has been registered on the 18 July 2012- another irregularity here, how can they register the shipment before receiving any money?

After seeing all these that we decided to come to see for your help.  PLEASE HELP ME RECOVER THE USD 1,000 THAT I HAVE PAID TO THIS FRAUDSTER AND PLEASE TAKE NECESSARY ACTIONS AGAINST HIM AND THAT COMPANY SO THAT NO MORE PERSONS LOSE THEIR MONEY.  PLEASE HELP ME.