Complaint Review: www.storehoodies.com

 On Dec. 9, 2016, I purchased a men's Dallas Cowboys "Salute To Service" KO Performance hoodie for $59.99 from (a very legit looking website,) www.storehoodies.com. It was supposed to be a Christmas gift for my nephew, but he never received the hoodie. I should've known something wasn't right, when I decided to contact the company on Dec. 18, 2016 to get an update, on the order. Up until that point, the only communications/emails that I had received from this company was the order confirmation and payment processing email that was generated, on Dec. 9, 2016. I wanted to make sure my nephew's hoodie would be delivered before Christmas Day, so I got on the storehoodie.com website to search for the customer service department's contact info. (Red flag #1, there was NO phone number listed...only an email address.)

I went ahead and emailed them to request an update, on my order. The next day (on Dec. 19th) I received an email from "John Cooke," in customer service. He said my order had been shipped via USPS under the tracking number: LT565260683CN and it had just cleared customs, but it would arrive within 5-7 days. Unfortunately, the order has never been delivered and the email exchanges between me and John Cooke have ceased. I asked him multiple times (via a number of email communications between Dec. 18th and 27th) to provide me with proof from the USPS that my order was enroute. He failed to provide me with the proof I requested, a replacement order, or a refund. This is when I got anxious about potential fraud and started investigating www.storehoodies.com. The 1st thing I did was call the USPS to obtain info on the package associated with the tracking number LT565260683CN. (Again, this was the tracking number that John Cooke had given to me, so I could track my nephew's hoodie.) The customer service representative with the USPS told me that the tracking number was generated by a Jingzhou Zhaoxin, LTD., but the actual shipment had never taken place and it was NOT at customs nor was it being held up by customs.

The USPS reprepresentative recommended that I ask the company for a replacement order or refund because the package was no where to be found. As previously stated, I requested these things from John Cooke at storehoodies.com and he refused either option. His only offer was a discount off of a future order (after I told him there would be no future orders) and he told me to deny the package upon delivery, if my nephew no longer wanted the hoodie. All of this was after I gave him the info from the USPS representative. The next thing I did was look up the physical address that storehoodies.com has listed on their website (5902 Horseshoe Bend, Fort Wayne, Indiana 46825) and did a Google Map search. (This was red flag number 2!) The address leads you to a residential neighborhood in Ft. Wayne, but there's none of the house on Horseshoe Bend have 5902, as an address. Obviously, I knew I'd been scammed and had to contact my bank, immediately! Thank goodness for the fraud prevention department at my banking institution! They cleaned up this mess in 10 minutes! Please don't make the same mistake that I did. Don't shop at www.storehoodies.com -OR- www.cowboysfangear.com. They're affliated and running the same scam. The customer service representative is the exact same person for both webstites. (He calls himself John Cooke.) Neither website has a customer support phone number that you can call and both stores have fake physical addresses listed on their website. (The address on www.cowboysfangear.com is listed as, 2101 Centennial Drive, Birmingham, AL 35216, USA and the address www.storehoodies.com uses, is listed above.) The final red flag...go to each websites home page, click on "follow us," and select the Facebook, Twitter, Google+, or other social media links that each website has listed. They take you no where! When you click any of them, you're immediately redirected to the website. There's no social media pages for either store online. I'm sorry for the lengthy report and repeating myself a little bit, but I wanted to give as many details, as possible. Hopefully, my mistake helps someone else avoid the same problem.