Wy-Yi Source, Insider Secrets To Weight Loss, Comprehensive Weight Loss E-Book Package Ignored email request to cancel - still charging credit card Internet
I tried to use the phone numbers Wu-Yi Source supplied with the free trial I agreed to so as to cancel my membership. The numbers were invalid.
I then went to the Wu-Yi website, found a contact email address and sent an email requesting the cancellation of my membership and also stated that I would refuse any further shipments. I also forwarded my email to the Indiana Attorney General.
Although I had requested a cancellation, they again charged my credit card for $59.95 along with an additional $9.95 charge three days later.
Anonymous
franklin, Indiana
U.S.A.
1 Updates & Rebuttals
Shalyn r.
Las Vegas,Nevada,
U.S.A.
Hello
#2
Wed, September 02, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers. The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8944 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,