Complaint Review: Wyndham Vacation Resorts

My wife and I attended a Wyndham presentation. We went in with an open mind and here is what happened. After about 5 "no thanks" and a 4 hour pitch we purchased the discovery package for $2744 which allows you to see if you like it without committing  to the yearly maintenance fees.                                                    

They said the resorts need 10K points a night, the reality is about 30K. The Wyndham management folks that talked to us knew we needed a 3 bedroom 3 bath unit in Honolulu this year. When we got home, looked through the points book and found the only option was a 2 bed 2 bath in one of their older properties, a block from the beach. We knew it was not for us. We even tried to look for other vacation options for the following year and nothing would work. Is using the word scam a bit strong? I don't think so.

The next day we called Visa to start the dispute process and called Wyndham and said we need to cancel. Two weeks later I saw we did not get credited on our Visa. I called Wyndham back and they said I should have mailed my contract and points book to a PO Box in Las Vegas within 5 days. No one ever talked to me about what to do in order to cancel. I trusted they would do the right thing. What do you know, I later found out the fellow I talked to lied about me canceling.

After being shoved around between 6 people, numerous phone calls, e-mails and even sending phone records proving my claim. They refused to credit my Visa. I am thankful Lisa Ann Schreier of Time Share Insights is helping me.