X Drive and Health Services Answer Put me on auto delivery without my knowledge. Did not ship 1st of 4 shipments until June 2017. Will not refund me the difference between the 1 bottle I received and the remaining 3 shipments. They did not ship until 5 months after order. Never received a confirming email of the order or to inform me of the 1st shipment. Las Vegas Nevada
I "apparently" placed an order with "Health Services Answer in January 2017 who charged me $198.00 because they had put me into an auto delivery program I had not requested. I did not receive any product/shipment until June 2, 2017. The return address label listed the shipper/company as "X Drive".
I immediately called because I did not recall ordering anything from a company called "X Drive". Was informed I had ordered in January 2017 and was in their auto delivery program. I stated, since 5 months had erased my memory of placing this order, that I would accept this shipment (of their inferior product) and the charge of $69.96 plus shipping and tax. But I told them 1) to remove me from their auto ship program; 2) refund me the difference between the $198 they charged me in January less the amount of this one and one shipment.
They agreed to take me off their auto ship program an cancel my account BUT refused to refund me the difference.
Since I was, according to them, removed from their auto ship program and my account would be cancelled, screwed out of the balance of the initial $198 and the cost of this one and only shioment.
How can any company refuse to refund to products NOT YET SHIPPED? I feel they are carrying on deceptive business practices and believe it to be illegal not to refund for products/shipments not yet made.
Brenda
Iron Station, NC